Tanieka Bennett
McDonough,GA
Summary
I am seeking a deposit operations specialist/Customer Service position with a community bank. I then can showcase my talent and 9 years of experience as a deposit operations specialist and 15 years of customer service experience. I am an experienced financial professional with a successful career managing risk, performing due diligence, leading and handling time-sensitive, complex transactions. I have experience directing complex projects, developing strategies and collaborating with high performance teams to enhance sales and deposit operations, adept at cultivating partnerships and building lasting relationships.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative (CCS)
Vericast
San Antonio, TX
01.2023 - Current
- Maintained positive working relationship with fellow staff and management
- Installed wiring, cabling and devices to establish, repair and improve network operations
- Configured hardware devices and software settings to optimize network performance
- Trained team members and users in newly implemented and emerging technology to enhance business productivity
- Received and prioritized support requests to maximize resource utilization
- Performed variety of clerical and administrative duties pertaining to on-site support
- Entered commands and observed system functioning to verify correct operations and detect errors
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Procurement Specialist
JB Hunt Transport
Atlanta, GA
01.2022 - 01.2023
- Mitigated logistics deficiencies, resolved shortages and tracked missed or late deliveries while scheduling and expediting high-priority customers
- Determined material requirements based on specific production lines and requirements
- Secure carriers for various clients with multiple freight moving needs
- Driving down market percentage to assure profitable freight movement.
Deposit Operations Specialist
First Commerce Bank
Commerce, GA
01.2018 - 2022
- Processing ach wire positive pay and lockbox daily transactions.
- Managing day-to-day operations.
- Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
- Assisting with the implementation of new processes and procedures.
- Identifying ways to improve customer experiences.
- Ordering supplies and maintaining inventory levels.
- Overseeing the operations team and assigning tasks.
- Training new employees and ensuring that health and safety regulations are followed.
- Interacting with customers and suppliers, answering questions, and resolving issues.
- Tracking and reporting on operational performance Maintaining policy and procedure documents
- Identified operational and performance issues and worked with managers to resolve concerns
- Reduced process lags and trained team members on best practices and protocols
- Completed various reports and analyzed each report to decide where improvements could be made
- Served as liaison between certain departments to implement new improvement plans and changes
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
Operations Specialist
High Audio & Detailing
McDonough, GA
01.2019 - 01.2022
- Auditing, purchasing, HR duties, account reconciliation, account payable/receivable, bookkeeping, forklift, sales, and clerical
- Identified operational and performance issues and worked with managers to resolve concerns
- Reduced process lags and trained team members on best practices and protocols
- Completed various reports and analyzed each report to decide where improvements could be made
- Supported asset transfers, lender and equity requests, and audit inquiries
- Tracked outgoing and incoming money of High Audio and assisted in quality control management duties.
Sr. Client Manager / Deposit Operations Specialist
Key Bank
Albany, NY
01.2010 - 01.2019
- Assist customers with Payroll Processing, Database Management, Validator for ACH, Online ACH processing, Wire processing, BAI reporting, Positive Pay files, Reconciliation, CTR Reporting, CAR reports, Remote Deposit, Lockbox, Onboarding new clients, ACH Risk Management, and Problem solving.
- Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
- Answered clients' questions about the purposes and details of financial plans and strategies.
- Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor Trained new team members on applying due diligence procedures and regulatory mandates.
- Maintained friendly and professional client interactions at all times.
Treasury Management Specialist
First Niagara Bank (Acquired by Key Bank)
Albany, NY
01.2010 - 01.2011
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
- Maintained friendly and professional client interactions at all times.
- Developed written documents and reports related to programs and operations.
- Developed program plans, goals, objectives, and milestones for evaluating and measuring the effectiveness of operations.
- Made proactive recommendations based on system knowledge and analysis to improve revenue performance and meet business goals.
Optician
Vision Express Opticians
Brooklyn, NY
2004 - 2010
- Assisted customers in selecting appropriate eyewear based on visual needs and lifestyle preferences.
- Conducted accurate measurements for lenses and frames, ensuring optimal fit and comfort.
- Provided support in the dispensing of glasses, maintaining high standards of customer service.
- Collaborated with team members to streamline inventory management processes for eyewear products.
- Educated clients on proper eyewear care and maintenance to enhance product lifespan.
- Analyzed customer feedback to identify opportunities for service improvement and enhanced satisfaction.
- Trained new staff on operational procedures and customer interaction best practices to ensure consistency.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Education
Bachelor of Science - Science
Southern New Hampshire University
Hooksett, NH06-2017
Associates - Criminal Justice
ITT-Technical Institute
Indianapolis, IN01-2009
Skills
- Spearheaded content management initiatives to enhance organizational communication
- Demonstrated leadership by guiding teams towards achieving strategic objectives
- Conducted comprehensive program evaluations to assess effectiveness and identify areas for improvement
- Developed comprehensive improvement plans to enhance operational efficiency
- Oversaw comprehensive case management processes to ensure effective client support
- Facilitated effective human relations strategies to enhance workplace collaboration
- Assisted in organizing project timelines and schedules Supported team members in coordinating tasks and resources Helped maintain communication between departments to facilitate project progress
- Facilitated cross-functional communication to enhance collaboration among teams
- Implemented risk mitigation strategies to enhance project stability
- Developed and implemented budgeting and cost control strategies to optimize financial performance
- Assisted in developing marketing materials to support campaigns Collaborated with team members to execute promotional events Supported data collection for market research initiatives
- Processed ACH and wire transfers efficiently to support financial operations Assisted in maintaining accurate records of transactions to ensure compliance Collaborated with team members to resolve any discrepancies in transfer processes
- Assisted in maintaining product quality through regular inspections Supported teams in identifying defects and implementing corrective actions Contributed to the development of quality assurance processes
- Executed signature verification processes to ensure document authenticity
- Operated currency counting machines to facilitate accurate cash handling Assisted in maintaining equipment to ensure optimal performance Supported team members in processing transactions efficiently
- Demonstrated integrity and reliability in all professional interactions
- Executed accurate data entry processes to ensure information integrity
- Cultivated and strengthened professional relationships to enhance collaboration
- Processed payments efficiently to support daily operations Assisted customers with payment inquiries to enhance satisfaction Collaborated with team members to streamline payment procedures
- Processed cashier's checks for customers efficiently and accurately Assisted clients with inquiries regarding check transactions Maintained organized records of all check activities
- Demonstrated meticulous attention to detail in all tasks and projects
- Assisted in processing bank deposits accurately and efficiently Supported team members in maintaining organized financial records Contributed to daily operations by ensuring timely deposit transactions
- Executed new account setup processes to ensure seamless onboarding for clients
- Ensured adherence to regulatory compliance standards and protocols
- Delivered exceptional customer service to enhance client satisfaction
- Processed cash supply orders to support operational needs Assisted in maintaining inventory levels to ensure timely availability Collaborated with team members to streamline order fulfillment procedures
- Executed balance verification and reconciliation processes to ensure financial accuracy
- Processed and documented bill payment receipts for accurate financial tracking
- Processed customer transactions efficiently to facilitate check cashing services Assisted clients in understanding check cashing policies and procedures Maintained accurate records of all transactions to support financial accountability
- Analyzed and interpreted complex information to derive actionable insights
- Facilitated product and service sales through effective communication with customers Supported team members in achieving sales targets by providing assistance and resources Assisted in maintaining customer relationships to encourage repeat business
- Demonstrated integrity and transparency in all professional interactions
- Supported data security initiatives by validating information integrity and accuracy Assisted in implementing security protocols to safeguard sensitive data Collaborated with teams to ensure compliance with data protection regulations
- Executed strategic problem-solving initiatives to enhance operational efficiency
- Assisted in organizing and categorizing documents for efficient retrieval Supported team members by maintaining orderly filing systems Contributed to streamlined operations through effective sorting of materials
- Facilitated resolution of discrepancies to ensure accuracy and compliance
Timeline
Customer Service Representative (CCS)
Vericast
01.2023 - Current
Procurement Specialist
JB Hunt Transport
01.2022 - 01.2023
Operations Specialist
High Audio & Detailing
01.2019 - 01.2022
Deposit Operations Specialist
First Commerce Bank
01.2018 - 2022
Sr. Client Manager / Deposit Operations Specialist
Key Bank
01.2010 - 01.2019
Treasury Management Specialist
First Niagara Bank (Acquired by Key Bank)
01.2010 - 01.2011
Associates - Criminal Justice
ITT-Technical Institute
Optician
Vision Express Opticians
2004 - 2010
Bachelor of Science - Science
Southern New Hampshire University