Ashley Jasper
Kansas City,MO
Summary
Proven track record in enhancing customer satisfaction and streamlining mail operations, notably with UPS. Skilled in regulatory compliance and problem-solving, I excel in fast-paced environments, achieving production goals through effective team collaboration and customer service excellence.
Overview
14
14
years of professional experience
Work History
Mail Sorter
UPS
10.2023 - 03.2024
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Customer Service/Collections
Radius Global Solutions
08.2019 - 10.2023
- Established standard operating procedures for the collections department, ensuring consistency in approach and adherence to company policies.
- Reduced delinquent accounts through consistent follow-up and negotiation efforts with customers.
- Collaborated with sales representatives to address customer concerns regarding invoicing, payment terms, and credit limits.
- Negotiated payment plans with delinquent customers, balancing their financial needs with company revenue objectives.
Manager
Steak N Shake Restaurant
04.2014 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service/Collections Agent
AMG
01.2010 - 08.2010
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
High School Diploma -
Grandview High School
Grandview, MO05.2002
Skills
- Handling and sorting mail
- Reliability and punctuality
- Reading Comprehension
- Problem-solving skills
- Team Collaboration
- Speed and Agility
- Production goal setting
- Deadline-oriented
- Postal regulations knowledge
- Regulatory Compliance
- Customer Service
Timeline
Mail Sorter
UPS
10.2023 - 03.2024
Customer Service/Collections
Radius Global Solutions
08.2019 - 10.2023
Manager
Steak N Shake Restaurant
04.2014 - 02.2019
Customer Service/Collections Agent
AMG
01.2010 - 08.2010
High School Diploma -
Grandview High School