Ashley Jeffrey
Suffolk,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and always prepared to take on challenges.
Overview
13
13
years of professional experience
Work History
Processing Team Lead
Movement Mortgage
Virginia, VA
12.2017 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Utilized loan origination software to process and track loan applications.
- Handled any conditions sent from underwriting departments.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Monitored pipelines upwards of 350 loans to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Collections Specialist
Wells Fargo
Jacksonville, Fl
08.2015 - 08.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved performance goals on consistent basis.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
Sales Associate
Jared Galleria Of Jewelry
Virginia Beach, VA
05.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Retail Sales/Assistant Store Manager
Coach
Norfolk, VA
11.2010 - 05.2014
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and managed associates in customer service and sales techniques.
- Answered questions about store policies and addressed customer concerns.
- Optimized store displays and appearance via strategic merchandising.
- Managed scheduling for store shifts to accomplish proper staffing.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Education
High School Diploma -
Western Branch High School
Chesapeake, VA06.2009
Skills
- Team Leadership
- Managing Employee Relations
- Performance Tracking and Evaluations
- Time Management
- Administration and Reporting
- Timelines and Milestones
- Managing Files and Records
- Verbal and Written Communication
- Staff Management
Timeline
Processing Team Lead
Movement Mortgage
12.2017 - Current
Collections Specialist
Wells Fargo
08.2015 - 08.2017
Sales Associate
Jared Galleria Of Jewelry
05.2014 - 08.2015
Retail Sales/Assistant Store Manager
Coach
11.2010 - 05.2014
High School Diploma -
Western Branch High School