Ashley Dunlap
Peoria,AZ
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Processing Team Lead
Verra Mobility
11.2022 - Current
- Promoted teamwork within the department through active collaboration on tasks such as deed preparation and lien release tracking.
- Assisted in improving office efficiency by developing streamlined procedures for file management and document retrieval systems.
- Supported clients throughout the closing process by providing necessary documentation and responding to questions or concerns about their transactions.
Title Processor
Verra Mobility
07.2021 - 11.2022
- Maintained current DMV title regulations knowledge for Arizona
- Identified needs of customers promptly and efficiently.
- Managed and filed paperwork to transfer vehicle ownership title effectively and securely
Shipping and Receiving Clerk
Verra Mobility
11.2020 - 07.2021
- Maintained inventory of shipping materials and supplies.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Coached new staff preparing outgoing and receiving incoming packages.
Customer Service Representative
Best Western Hotel
01.2019 - 03.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Waitress
Panera Bread
01.2018 - 12.2018
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
Raymond S. Kellis
Glendale, AZ05.2017
Skills
- Research and Analysis
- Supervision & Leadership
- Team Management
- Flexible Schedule
- Microsoft Office
- Reliable & Trustworthy
- Data Management
- Computer Skills
- Customer Service
- Training & Development
- Team motivation
- Standard Operating Procedures
- Deadline Management
Certification
- Certified Arizona Title Processor
- Certified Arizona Fleet title Processor
Timeline
Processing Team Lead
Verra Mobility
11.2022 - Current
Title Processor
Verra Mobility
07.2021 - 11.2022
Shipping and Receiving Clerk
Verra Mobility
11.2020 - 07.2021
Customer Service Representative
Best Western Hotel
01.2019 - 03.2020
Waitress
Panera Bread
01.2018 - 12.2018
High School Diploma -
Raymond S. Kellis