Assisted in managing 12-14 processors depending on team size.
Maintained all functions of Mortgage Loan Processor role.
Mortgage Loan Processor
AmeriSave Mortgage Corporation
06.2023 - 11.2024
Processed mortgage loan applications, ensuring compliance with company policies and regulatory standards.
Reviewed financial documents for accuracy and completeness, mitigating risk in loan approvals.
Coordinated closing process with attorneys, title companies, and government clerks.
Help Desk Support Specialist
Illitch Holdings
11.2022 - 06.2023
Assisted customers with instructional support and product troubleshooting.
Opened service tickets for clients, documenting user information and description of problem.
Documented issues in bug tracking system for reporting.
Senior Processor
Amerisave Mortgage Corporation
01.2022 - 10.2022
Maintaining a pipeline of 30-40 loans
Calling all borrowers no less than every 3 business days with updates on their files.
Going over CD and scheduling closings with borrowers.
Processing Team Lead
AmeriSave Mortgage Corporation
12.2021 - 01.2022
Maintaining a pipeline of between 40 and 50 loans
Assisting the processing manager with various tasks daily if needed
Assisting the team while the manager is out of the office or away
Calling all borrowers no less than every 3 business days with updates on their files.
Going over CD and scheduling closings with borrowers.
Processing Manager
Amerisave Mortgage Corporation
09.2020 - 12.2021
Managing a team of 17-19 processors at any given time.
Funding between 800 and 900 loans a month as a team.
Solving customer service escalations
Processing Incubation Manager
Amerisave Mortgage Corporation
09.2020 - 11.2020
Managed a team of 18-20 new processors at any given time.
Helped mold new processors and get them ready to be on the floor with their permanent managers.
Teaching best practices and daily flows to set them up for success.
Processor
Amerisave Mortgage Corporation
09.2019 - 08.2020
Maintaining a pipeline of 60-80 loans
Funding between 55 and 65 loans monthly.
Calling all borrowers no less than every 3 business days with updates on their files.
Going over CD and scheduling closings with borrowers.
Underwriter II
United Wholesale Mortgage
11.2018 - 08.2019
Conventional and VA training, specialized in VA loans.
Worked with assets, credit, and conventional appraisals. Production was measured by touches on each loan in your pipeline based on brokers uploading new documentation. Averaged 35 touches a day during high volume times.
Maintained high call scores with all brokers being reached out to.
Closer
United Wholesale Mortgage
03.2018 - 11.2018
Worked with title companies to balance all closing disclosures and send out final closing packages to title agents.
Software Developer Trainee
Quicken Loans
09.2017 - 12.2017
Training program to learn different coding languages, mainly C# and C++
Loan Analyst
Quicken Loans
04.2016 - 09.2017
Reviewed loans to confirm needed documentation was in the file before going to underwriting for approval.
Document Specialist
Quicken Loans
12.2014 - 04.2016
Reviewing documents submitted by clients and bankers and indexing them out by loan number and document type
Crew Trainer
McDonald's
06.2012 - 11.2014
Trained new crew members while performing all service and grill roles.
Education
High School Diploma -
Roosevelt High School
Wyandotte, MI
06-2013
Skills
Resolving issues quickly through meticulous research and quick decision making