Ashley Jenkins
Summary
Customer Service Collaboration Strong Work Ethic Critical Thinking Problem Solving First aid and CPR certified Trained in defensive tactics File and record maintenance State and federal laws knowledge Professional Summary Professional Objective To obtain employment with a company that offers a positive atmosphere to learn and implement new skills while using the qualifications, skills, and education that I have obtained as a professional in various industries over the past 10 years Skills
Overview
13
13
years of professional experience
Work History
Correctional Officer
Indian Creek Correctional Center
Chesapeake, Va
12.2019 - Current
- Supervised offender work details, including institutional grounds maintenance and buildings
- Detected and removed contraband through unscheduled cell inspections
- Reduced incident risk by remaining alert for signs of disorder or tension
- Kept records and drafted reports detailing offender movements or rule violations
- Monitored offender behavior and addressed disciplinary action during shower and meal periods
- Patrolled assigned areas to assess facility security and verify offender counts
- Fulfilled tower surveillance duty, monitoring grounds for security breaches
- Searched vehicles entering and leaving premises, inspecting for contraband and trafficking offenses
- Safeguarded facility access, monitoring entrances and screening visitors
- Followed and promoted compliance with established security procedures
- Conducted headcounts to ensure each prisoner was present.
Electrician & Information Technology Specialist
General Dynamics
Chesapeake, VA
06.2018 - 06.2020
- Used ticketing systems to manage and process support actions and requests.
- Prepared reports by collecting, analyzing and summarizing information.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Responsible for providing great customer service in person or over the phone.
- Preform remote troubleshooting through diagnostic techniques and pertinent questions.
- Direct unresolved issues to the next level of support personnel
Market Source Representative
Cox Communications
Virginia Beach, VA
01.2015 - 05.2017
- Self starter with a high level of initiative
- Position Cox's value and create product and brand awareness
- Communicate effectively Cox plans, features, products and services to a variety of customers
- Increase visibility of Cox products and services
- Create first-rate customer experiences
- Meet or exceed sales goals
- Build productive relationships with in-store personnel
- Support select retail outlets in assigned geographical territory
- Attend requested training sessions and conference calls
- Training and Coaching:
- Providing positive reinforcement and adult learning techniques to promote learning and skill improvement
- Engaging in side-by-side selling
- Maintaining sound knowledge of client products and services
- Attending requested training sessions and conference calls
- Reviewing new product and service offerings from Client
- Establishing and managing critical relationships with national retail stores
- Developing and managing positive business relationships with national retail store management and employees at assigned partner locations
Sales Associate
Walmart, Inc
Chesapeake, VA
02.2010 - 12.2015
- Processed refunds, exchanges, and company credits forcustomers facing issues
- Handled customers' advanced needs with properly escalatedcalls and scheduled service appointments
- Answered customer questions about policies and procedureswith friendly and knowledgeable approach
- Resolved issues based on thorough investigations of concerns
- Helped customers verify compatibility of wireless accessoriessuch as AT&T and vezion
- Explained billing, insurance, and wireless phone operation tofamiliarize customers with new purchases and processes
- Transferred data and images from customer cellphones tonewly purchased cell phones
- Recommended merchandise to suit customer budget andpreferences
- Greeted customers and asked open-ended questions toassess needs.
Education
Advanced Diploma -
Grassfield High School
Associate's Degree - undefined
Tidewater Community College
Skills
- First Aid
- Remote Technical Support
- Online Chat Support
- Microsoft Office
- Self-motivated professional
- Customer Service
Software Skills
Comp TIA | Security+ | April 2022
Timeline
Correctional Officer
Indian Creek Correctional Center
12.2019 - Current
Electrician & Information Technology Specialist
General Dynamics
06.2018 - 06.2020
Market Source Representative
Cox Communications
01.2015 - 05.2017
Sales Associate
Walmart, Inc
02.2010 - 12.2015
Advanced Diploma -
Grassfield High School
Associate's Degree - undefined
Tidewater Community College
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