Ashley Jenkins
Garfield Heights ,OH
Overview
7
7
years of professional experience
Work History
Signing Agent
Self Employed Services
Cleveland, OH
01.2021 - Current
- Managed accurate record-keeping for all notarial acts performed, ensuring proper audit trails for future reference or legal inquiries.
- Developed expertise in various types of loans, including conventional, FHA, VA, and reverse mortgages.
- Assisted clients in understanding complex mortgage documents, guiding them through the signing process stepbystep.
- Built strong relationships with local businesses, expanding clientele through effective networking and marketing efforts.
- Expedited loan closing processes, coordinating schedules between clients, lenders, and title companies.
- Reduced errors in documentation by meticulously reviewing all paperwork prior to signing appointments.
- Increased client satisfaction by providing accurate and timely notarial services.
- Enhanced communication channels between borrowers, lenders and title agents facilitating smooth transactions without delays.
Manager
Cleveland Elite Cleaning
Cleveland, OH
08.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Medicaid Eligibility Specialist
The Revenue Group
Cleveland, OH
01.2017 - 08.2019
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
Education
All Study’s
John F Kennedy
Cleveland, OHSkills
- Multitasking capacity
- Patience and Empathy
- Reliability and punctuality
- Documentation accuracy
- Decision Making Aptitude
- Strong Problem Solver
- Professional and mature
Timeline
Signing Agent
Self Employed Services
01.2021 - Current
Manager
Cleveland Elite Cleaning
08.2019 - Current
Medicaid Eligibility Specialist
The Revenue Group
01.2017 - 08.2019
All Study’s
John F Kennedy