I am very adaptable to differing and evolving situations and am extremely willing to learn from others and from my own experiences. I am welcoming to all guests and outgoing with fellow associates.
Overview
4
4
years of professional experience
Work History
Sales Associate
Hallmark
Ashburn, VA
01.2022 - 12.2022
Assisted in visual merchandising, creating appealing displays that capture customer interest.
Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
Worked as a Shift Manager to oversee the store shipments, product quality, and sort daily associates' tasks.
Trained new team members in cash register operation, stock procedures, and customer services.
Restocked shelves as needed to ensure sufficient inventory levels and tidiness.
Greeted customers and provided exceptional customer service.
Guest Services
Topgolf
Ashburn, Virginia
06.2019 - 02.2021
Managed guest check-in and check-out procedures.
Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
Checked schedule of events to complete pre-planning and prevent issues.
Cleaned and sorted playing bays and golf clubs.
Assisted with job training for 4 employees.
Assisted guests at check-in, providing information on various services within the venue.
Education
General Studies
Northern Virginia Community College
Loudoun, VA
01-2026
High School Diploma -
Broad Run High School
Ashburn, VA
06.2021
Skills
Excellent guest engagement strategies
Friendly, enthusiastic, and approachable attitude
Making reservations and using related systems
Quick and willing to learn new technologies
Greeting customers in a welcoming way
Customer relationship management
Keeping areas clean and presentable even when multitasking