Ashley Jimenez
Brooklyn,NY
Summary
Dependable professional known for excellent communication and multitasking skills. Experience in fast-paced dining environments, consistently enhancing guest satisfaction and supporting training initiatives for new hires.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nightlife Vip Server
Lounges Nyc
Queens, NY
01.2023 - Current
- Delivered exceptional customer service to VIP guests, ensuring a memorable dining experience.
- Managed table settings and reservations for high-profile events, optimizing guest flow and satisfaction.
- Collaborated with kitchen staff to coordinate timely food and beverage service for VIP tables.
- Trained and mentored junior servers on best practices in fine dining service techniques.
- Supported training initiatives for new hires by serving as an experienced mentor, sharing best practices and tips for success in the role.
- Worked closely with event planners to customize menus and accommodate specific requests from clients hosting exclusive gatherings at our venue.
Server
Native Harlem
125th St
08.2025 - 05.2026
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed guest inquiries and resolved issues promptly to enhance dining experience.
- Supported training of new staff on menu items and service protocols.
- Adapted quickly to changing priorities during peak hours to maintain service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
JFK International Airport
Queens, NY
03.2022 - 01.2024
- Processed payments efficiently using point-of-sale (POS) systems.
- Contributed to team efforts in upselling menu items, enhancing overall sales performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Applebee's Grill + Bar
Brooklyn, NY
04.2018 - 01.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
All Girls High
Manhattan, NYAssociate of Science -
SWEDISH INSTITUTE COLLEGE
Manhattan, NYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
Certification
- Licensed medical assistant - 2020-2027
- Certified Surgical assistant , - in school
Languages
Spanish
Native or Bilingual
Timeline
Server
Native Harlem
08.2025 - 05.2026
Nightlife Vip Server
Lounges Nyc
01.2023 - Current
Server
JFK International Airport
03.2022 - 01.2024
Server
Applebee's Grill + Bar
04.2018 - 01.2020
High School Diploma -
All Girls High
Associate of Science -
SWEDISH INSTITUTE COLLEGE