Ashley Jimison
Dallas,TX
Summary
Proven track record of enhancing efficiency and patient care at Parkland Hospital through automation and machine learning, alongside exceptional verbal communication and leadership qualities. Excelled in roles requiring attention to detail and adherence to guidelines, achieving significant improvements in client retention and safety protocols. Skilled in both technical and interpersonal domains, driving forward positive outcomes and organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Health
Parkland Hospital
Dallas, TX
08.2024 - Current
- Streamlined processes for better efficiency, implementing automation tools to save time and resources.
- Achieved client retention targets by providing exceptional service and delivering consistent results in line with expectations.
- Optimized website content for search engines, improving organic traffic and user engagement metrics.
- Spearheaded efforts to adopt machine learning algorithms for predictive modeling, enhancing decision-making capabilities within the organization.
- Managed emergency situations effectively by executing well-coordinated response plans with precision.
- Reduced inmate altercations through proactive conflict resolution techniques and clear communication.
- Improved facility safety by implementing effective security measures and protocols.
- Promoted infection control with diligent hand hygiene practices before and after each injection procedure.
- Collaborated with interdisciplinary healthcare teams to optimize patient outcomes during complex treatments requiring injections.
- Reduced patient anxiety with compassionate communication and thorough pre-injection assessments.
- Demonstrated adaptability by quickly learning new medications, devices, or protocols introduced into the clinic''s practice.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Application Processor
Citi
Irving, TX
08.2023 - 04.2025
- Assisted with quarterly review process to comply with contractual obligations.
- Supported audit projects by performing research and providing supporting documentation.
- Preserved customer confidence and protected operations by keeping information confidential.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Compared transcribed data with source document to detect and correct errors.
- Updated and maintained customer information, documents and records.
- Utilized techniques for increasing data entry speed.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Used computer software to store and retrieve data.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed and organized documents for data entry tasks.
- Developed training materials for new hires, ensuring consistent onboarding experiences and knowledge transfer across the team.
- Improved application processing times by streamlining workflows and implementing efficient data entry techniques.
Extern Medical Assistant
Blackburn Woolfolk Dermatologist
Dallas, TX
02.2024 - 03.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Security Guard
Allied Universal Security Services
Dallas, TX
02.2020 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Customer Service Representative
Stephens And Associates
Dallas, TX
01.2022 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Some College (No Degree) - Biology
Texas Southern University
Houston, TXCareer College - Medical Assisting
Concorde Career College
Grand Prairie, TX05.2024
High School Diploma -
Poteet High School
Mesquite, TX05.2018
Skills
- Medical Condition Monitoring
- Injection Administration
- Specimen Collection
- Electronic Health Records
- Laboratory Assistance
- Critical thinking
- Patient Support
- CPR
- Attention to Detail
- Teamwork and collaboration
- Friendly, positive attitude
- Multitasking Abilities
Certification
BLS
Medical Assistant
Timeline
Correctional Health
Parkland Hospital
08.2024 - Current
Extern Medical Assistant
Blackburn Woolfolk Dermatologist
02.2024 - 03.2024
Application Processor
Citi
08.2023 - 04.2025
Customer Service Representative
Stephens And Associates
01.2022 - 03.2022
Security Guard
Allied Universal Security Services
02.2020 - 06.2023
High School Diploma -
Poteet High School
Some College (No Degree) - Biology
Texas Southern University
Career College - Medical Assisting
Concorde Career College