Ashley Joassin
Stockbridge,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Eye Glass Operator
Luxottica Retail
05.2026 - Current
- Operated glass-processing equipment to cut, shape, and finish components with consistent accuracy.
- Inspected glass surfaces for defects, rejecting items that failed quality standards.
- Monitored machine performance and adjusted settings to maintain smooth production flow.
- Followed safety procedures when handling fragile materials and sharp tooling.
- Trained newer operators on work instructions, inspection criteria, and safe material handling.
Cashier (Full- Time)
Walmart
07.2022 - 02.2026
- Assisted customers with purchases and inquiries, ensuring smooth and organized checkout process.
- Scanned merchandise efficiently and resolved pricing discrepancies using point-of-sale systems.
- Processed cash, credit, and debit transactions accurately while maintaining balanced register drawers.
Assistant Receptionist (Temp)
Cool- Ray A/C Cooling & Heating Services
11.2021 - 04.2022
- Resolved customer inquiries across phone, email, and chat with accurate, timely service.
- Coordinated case tracking, ensuring follow-up and closure within established service standards.
- Monitored support queues to prioritize urgent requests and maintain consistent response times.
Customer Support Specialist (Temp)
Chick- Fil- A Corporate
03.2021 - 09.2021
- Resolved customer inquiries through phone and email using clear, professional communication.
- Documented support cases accurately in CRM systems to maintain complete service records.
- Investigated order and service issues, coordinating timely follow-up with internal teams.
Front Desk Receptionist
Pro- Sound Plus
11.2018 - 01.2021
- Managed multi-line phone system, directing calls and messages with accuracy and professionalism.
- Resolved customer inquiries promptly, delivering courteous service and clear communication.
- Trained new reception staff on phone etiquette, scheduling procedures, and front desk standards.
Cashier
Chick- Fil – A- Restaurant
09.2016 - 10.2018
- Verified order details and special requests to reduce errors and improve customer satisfaction.
- Assisted team members with workflow needs while maintaining efficient service and professional demeanor.
- Worked a flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Woodland High School
Stockbridge, GA05.2018
Skills
- Production efficiency
- Problem-solving
- Data entry
- Help desk support
- Customer service
- Critical thinking
- Adaptable to change
- Leadership qualitys
- Customer support
- Strong organization
- Scheduling appointments
- Customer assistance
- Patience and empathy
Languages
English
Full Professional
Haitian-Creole
Native or Bilingual
Timeline
Eye Glass Operator
Luxottica Retail
05.2026 - Current
Cashier (Full- Time)
Walmart
07.2022 - 02.2026
Assistant Receptionist (Temp)
Cool- Ray A/C Cooling & Heating Services
11.2021 - 04.2022
Customer Support Specialist (Temp)
Chick- Fil- A Corporate
03.2021 - 09.2021
Front Desk Receptionist
Pro- Sound Plus
11.2018 - 01.2021
Cashier
Chick- Fil – A- Restaurant
09.2016 - 10.2018
High School Diploma -
Woodland High School