Ashley Johnson
Virginia Beach,VA
Summary
Proven leader in team management and service level agreement execution, I enhanced customer satisfaction and operational efficiency at Five Below. Skilled in multitasking and adaptability, I excel in high-stress environments, ensuring timely problem resolution and fostering strong customer relationships. My approach significantly improved team performance through effective training and feedback.
Overview
4
4
years of professional experience
Work History
Full Time Support Lead
Five Below
Virginia Beach, VA
11.2023 - 02.2024
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Proactively identified potential product flaws through pattern analysis of recurring customer issues.
- Provided technical expertise to resolve complex customer issues and facilitate smooth operations.
- Improved customer satisfaction by addressing and resolving support issues in a timely manner.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Enhanced store efficiency by maintaining proper shelf stocking and organization.
- Enhanced store appearance through diligent stocking, facing, and rotation of products on shelves.
Sales Associate
Arby's
Virginia Beach Va
02.2022 - 02.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Cook
Sales Associate
Tropical Smoothie
Virginia Beach, VA
02.2020 - 02.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Ocean Lakes
Virginia Beach, VA02.2022
Skills
- Service Level Agreement Management
- Team Management
- Escalation Handling
- Feedback Management
- Training and coaching
- Time Management
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Relationship Building
Timeline
Full Time Support Lead
Five Below
11.2023 - 02.2024
Sales Associate
Arby's
02.2022 - 02.2023
Sales Associate
Tropical Smoothie
02.2020 - 02.2022
Ocean Lakes