Summary
Overview
Work History
Education
Skills
Timeline
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Mykariya Williams

Weeki Wachee,FL

Summary

At Five Below, I excelled as a Part Time Support Lead, where I enhanced team performance through regular evaluations and constructive feedback. Skilled in Service Level Agreement Management and Team Management, I successfully identified product issues, improving support metrics. My proactive approach and leadership fostered a collaborative environment, driving continuous improvement.

Overview

2
2
years of professional experience

Work History

Part Time Support Lead

Five Below
11.2022 - Current
  • Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
  • Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
  • Proactively identified potential product flaws through pattern analysis of recurring customer issues.
  • Managed a team of support professionals, fostering teamwork and setting performance goals.

Cashier

Speedway
04.2023 - 07.2023
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Associate Degree In Nursing -

Pasco-Hernando State College
New Port Richey, FL

Skills

  • Service Level Agreement Management
  • Team Management
  • Escalation Handling
  • Feedback Management

Timeline

Cashier

Speedway
04.2023 - 07.2023

Part Time Support Lead

Five Below
11.2022 - Current

Associate Degree In Nursing -

Pasco-Hernando State College

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Mykariya Williams