ASHLEY JOHNSON
Memphis,Tennessee
Summary
Certified Medical Assistant with 10+ years of experience processing records requests, managing patient documentation, and supporting clinical workflows. Skilled in HIPAA compliance, medical terminology, and high-volume communication across patients, providers, and internal teams. Known for exceptional organization, accuracy, and the ability to maintain consistent productivity in fast-paced, evolving environments. Tech-savvy, adaptable, and dedicated to delivering compassionate, efficient patient support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RADIOLOGY CLERK
LeBonheur Children Hospital
Memphis, TN
09.2025 - Current
- Managed patient scheduling for radiology services efficiently.
- Assisted healthcare providers with imaging requests and documentation.
- Maintained cleanliness and organization of the radiology waiting area.
- Communicated effectively with patients regarding appointment details and procedures.
- Provided front-line support to patients via phone, email, ensuring prompt and compassionate service.
- Explained medical terminology, appointment instructions, and documentation requirements in clear, patient-friendly language.
- Collaborated with clinical and administrative staff to coordinate patient information and resolve documentation issues.
- Used Google Sheets, Excel, EMR systems, and digital tools to update records, log communications, and maintain accuracy.
- Ensured strict adherence to HIPAA privacy requirements while handling sensitive patient health information.
ADMINISTRATOR ASSISTANT
Hearthside Senior Living of Collierville
Collierville, Tennessee
03.2014 - Current
- Processed incoming medical records requests, patient authorization forms, and provider letters with 24–48 hour turnaround, maintaining a highly organized workflow.
- Uploaded, reviewed, and validated records requests to ensure accuracy, completeness, and compliance with HIPAA and confidentiality standards.
- Built strong working relationships with providers, patients, and internal teams such as Care Navigation and Provider Success to ensure smooth medical records management.
- Assisted members with Mental Health Leaves & Accommodation (MHLA) requests by coordinating with providers.
- Delivered weekly metrics reporting on new, in-progress, and completed medical record requests.
- Supported daily operations by managing email inboxes, handling inbound/outbound calls, and responding to patient support tickets.
- Monitored incoming requests from multiple channels and promptly identified and escalated any suspicious or unauthorized release requests.
- Maintained adaptability in a rapidly changing environment with evolving processes and technology platforms.
Education
Health Information Management
Western Governors University
01.2027
Skills
- Patient scheduling
- HIPAA compliance
- Epic EMR System
- Medical terminology
- Patient & Provider Communication
- Mental Health Leaves & Accommodations Support
- Google Workspace
- MS Office
- Multi-Tasking & Workflow Management
- Metrics Reporting & Data Tracking
- Inbound/Outbound Call Support
- Time Management & Organization
Certification
- CERTIFIED CLINICAL MEDICAL ASSISTANT (NHA) Feb 2025
- CERTIFIED PHLEBOTOMIST TECHNICIAN (NHA) Apr 2025
Timeline
RADIOLOGY CLERK
LeBonheur Children Hospital
09.2025 - Current
ADMINISTRATOR ASSISTANT
Hearthside Senior Living of Collierville
03.2014 - Current
Health Information Management
Western Governors University