Carla Borroto Martinez
Miami,FL
Summary
Positive, compassionate, and dedicated individual with solid foundation in patient care practices and medical knowledge. Proficient in administering basic medical procedures and understanding patient needs, along with strong communication and organizational skills. Committed to making meaningful impact on patient health and well-being.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Radiology Clerk
Keralty Hospital
03.2023 - Current
- Managed patient scheduling and coordinated appointments for radiology services.
- Processed patient insurance information, ensuring accuracy and compliance with hospital policies.
- Assisted in maintaining accurate medical records and documentation for radiology procedures.
- Facilitated communication between patients and radiologists, enhancing overall patient experience.
- Trained new staff on operational procedures and software systems utilized in radiology department.
- Monitored inventory of medical supplies, ensuring adequate stock levels for uninterrupted operations.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Assisted in training new Radiology Clerks, ensuring they quickly became proficient in departmental procedures and protocols.
- Ensured timely delivery of reports to physicians, contributing to quicker diagnoses and treatment plans for patients.
- Managed patient flow within the radiology department by coordinating appointment bookings, walk-ins, and emergency cases to ensure timely service delivery.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations, fostering trust between patients and the healthcare facility.
- Provided exceptional customer service to both internal and external clients through prompt response to inquiries via phone calls or email correspondence related to radiology services.
Medical Assistant
Precision Health Centers
05.2022 - 05.2023
- Assisted radiologists in preparing patients for imaging procedures.
- Collaborated with healthcare team to streamline patient flow and enhance service delivery.
- Monitored patient vital signs during imaging processes to ensure safety and comfort.
- Educated patients on imaging procedures, alleviating concerns and improving compliance.
- Conducted routine equipment checks, reporting malfunctions promptly to minimize downtime.
- Reduced patient wait times by effectively managing appointment schedules and accommodating emergency cases when necessary.
- Safeguarded confidential patient information by diligently following HIPAA regulations in record keeping practices.
- Liaised with insurance companies on behalf of patients, ensuring pre-authorizations were obtained promptly for scheduled diagnostic imaging procedures.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL05-2026
Skills
- HIPAA compliance
- Patient safety
- Patient education
- Patient confidentiality
- Patient advocacy
- Strong organizational skills
- Customer service
- Multitasking
- Clinical documentation
- Patient scheduling
- Medical terminology
- CPR certified
Certification
- RMA - Registered Medical Assistant
- BLS Provider-Basic Life Support (CPR and AED)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Radiology Clerk
Keralty Hospital
03.2023 - Current
Medical Assistant
Precision Health Centers
05.2022 - 05.2023
Associate of Science - Nursing
Miami Dade College