Ashley Johnston
Palm Bay,FL
Summary
College student currently employed in a 4 star vintage motel working part time housekeeping and front desk. Exceptional interpersonal skills as well as a strong work ethic and desire to expand my horizons, knowledge and goals. Hopeful to find somewhere with not only an opportunity for growth but the opportunity to truly enhance my future and set forth on new adventures. Strong strength and experience with hospitality. Customer service is not just a skill set, it's a passion of mine that I have taken years to hone and develop. I take pride and put my heart into making people feel valued, heard and welcomed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Seascape Motel
Melbourne, FL
01.2021 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers for room charges and incidentals.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
Server
American Cruise Lines
Oregon City, OR
03.2024 - 05.2024
- Lived and worked on a cruise ship providing exceptional service in a fine dining and fast paced environment.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
Server
Squid Lips
Palm Bay, FL
01.2017 - 05.2018
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Education
Melbourne High School
Skills
- POS
- Upselling
- Organizational Skills
- Host/Hostess
- Catering
- Food Handling
- Communication Skills
- Restaurant Management
- Customer Service
- Food Preparation
- Kitchen Experience
- Banquet Experience
- Food Production
- Busser
- Retail Sales
- Food Safety
- Culinary Experience
- Administrative Experience
- Microsoft Word
- Management
- Hospitality
- Cash register
- Front desk
- Public speaking
- Events management
- Presentation skills
- Time management
- Menu Planning
- Point of Sales
Certification
- Food Safety Certification, 03/01/2022
- Food Handler Certification, 03/01/2022
- ServSafe, 03/01/2022
References
References available upon request.
Timeline
Server
American Cruise Lines
03.2024 - 05.2024
Front Desk Receptionist
Seascape Motel
01.2021 - Current
Server
Squid Lips
01.2017 - 05.2018
Melbourne High School