Ashley Johnston
Florence,MS
Overview
11
11
years of professional experience
Work History
Sales Associate
Everyday Is a Holiday 2
Ridgeland, MS
03.2021 - 03.2025
- Traveled to Veteran Affair (VA) hospitals in different cities and states.
- Sold military apparel (hats, shirts, jewelery, etc.) to veterans, hospital staff, and caretakers at VA hospitals.
- Assisted in loading and unloading merchandise from the trailer.
- Assisted in setting up the booth at the beginning of each week.
- Assisted in packing up merchandise at the end of each week.
- Accepted payments (cash, credit/debit card, Cash app and Chime) from customers.
- Assisted in keeping track of sales.
- Assisted in picking up new merchandise as needed.
Deli Clerk
Piggly Wiggly Grocery Store
Magee, MS
07.2020 - 11.2020
- Operated deli equipment to prepare high-quality meats and cheeses for customer orders.
- Maintained cleanliness and organization of the deli area to ensure compliance with health standards.
- Assisted customers in selecting products, providing recommendations based on preferences and dietary restrictions.
- Managed inventory levels, restocking supplies to optimize product availability and reduce waste.
- Trained new staff on food safety protocols and efficient service techniques to enhance team performance.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
Sales Associate
Dollar General Store
Magee, MS
04.2020 - 07.2020
- Delivered exceptional customer service, fostering positive shopping experiences and encouraging repeat business.
- Managed inventory levels through regular stock assessments, ensuring product availability and organization.
- Trained new associates on sales techniques and store policies, enhancing team performance and cohesion.
- Executed visual merchandising strategies to optimize product displays, increasing customer engagement and sales potential.
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity and customer satisfaction.
- Resolved customer inquiries effectively, demonstrating problem-solving skills and commitment to service excellence.
- Maintained a clean and organized store environment, contributing to an inviting atmosphere for shoppers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Customer Service Manager
Roses Discount Store
Jackson, MS
05.2014 - 03.2019
- Developed and implemented customer service training programs to enhance team performance and service quality.
- Analyzed customer feedback data to identify trends, driving improvements in service delivery and satisfaction.
- Led cross-functional teams in resolving complex customer issues, ensuring timely and effective solutions.
- Established performance metrics and monitoring systems to evaluate team effectiveness and operational efficiency.
- Streamlined communication processes between departments, enhancing collaboration and response times to customer inquiries.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Operated point of sale system to effectively accept payments for goods.
- Assisted front end staff with voids, refunds, and exchanges.
Education
High School Diploma -
Mize Attendance Center
Mize, MS05-2002
Timeline
Sales Associate
Everyday Is a Holiday 2
03.2021 - 03.2025
Deli Clerk
Piggly Wiggly Grocery Store
07.2020 - 11.2020
Sales Associate
Dollar General Store
04.2020 - 07.2020
Customer Service Manager
Roses Discount Store
05.2014 - 03.2019
High School Diploma -
Mize Attendance Center