Ashley Jones
Fort Worth
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Overview
5
5
years of professional experience
Work History
Billing Specialist
Apple
08.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Rural Mail Carrier
United States Postal Service, USPS
05.2023 - 07.2024
- Collected payments for COD items, postage due, and other fees as required.
- Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
- Ensured proper handling of fragile packages requiring special care.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Verified accuracy of addresses before delivering mail or parcels.
- Operated vehicle in accordance with applicable laws and regulations.
Collections Agent
Johns Hopkins University
02.2022 - 05.2023
- Maintained accurate records of collection activities in database system.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Initiated legal action against delinquent customers when necessary.
Staffing Coordinator
Genesis HealthCare
01.2020 - 12.2021
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Identified methods for reducing turnover rates through improved recruitment practices.
- Created detailed reports on recruitment activities such as cost per hire, time to fill vacancies.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
- Managed employee data in HRIS to ensure accuracy of information.
Education
Some College (No Degree) - Business Administration
Morgan State University
Baltimore, MDSkills
- Observation
- Prioritization
- Professionalism
- Mail Sorting
- Effective Communication
- Written Communication
- Reliability
- Analytical Skills
- Problem-Solving
- Schedule Management
- Problem-solving aptitude
Timeline
Billing Specialist
Apple
08.2024 - Current
Rural Mail Carrier
United States Postal Service, USPS
05.2023 - 07.2024
Collections Agent
Johns Hopkins University
02.2022 - 05.2023
Staffing Coordinator
Genesis HealthCare
01.2020 - 12.2021
Some College (No Degree) - Business Administration
Morgan State University
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