Hi, I’m
Monica Prescott
Atlanta,GA
Summary
Authorized to work in the US for any employer
Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing untimely filing. Offering 6 years of experience in Medical Third Party Billing and excellent observation and delegation skills.
Overview
26
years of professional experience
Work History
Optum, UnitedHealth Group
Billing Manager
02.2023 - Current
Job overview
- Trained and mentored staff on procedures, compliance requirements, and follow-up techniques.
- Worked with clients to develop billing strategies and bring inventory current and within timely filing limits.
- Managed weekly billing process to complete billings and returns to meet company revenue recognition policies.
- Monitored clearing house ensuring functionality and process improvements.
- Performed corrective action while encouraging team members to improve bot quality and production.
Billing, Change Healthcare
Bilingual Team Lead – TPC
03.2021 - 02.2022
Job overview
- Created various Standard Operating Procedure documents to enhance inner and cross team performance and avoid redundant work
- Assisted Team Members with resolution of complicated accounts due to either policy or system related issues
- Act as a valuable middle person between teams to ensure smooth yet effective approach when differences in work styles arise
- Build Team-Work Culture through weekly huddles and continuous communication.
Change Healthcare
Bilingual Third-Party Coverage Advocate Resolution Specialist
08.2017 - 03.2021
Job overview
- High quality client focused service by using knowledge of local, state, and federal program requirements
- Document and update Company's database based on assigned applicant group
- Review daily work queues to identify missing information and/or evidence to follow through completion
- Assist callers in resolving account issues either by educating and answering inquiries from patients and family representatives regarding application process.
Mercury
Auto Claims Adjuster
06.2006 - 08.2009
Self-employeed
Foreign Language Teacher
04.1997 - 01.2005
Education
ITESM - CCMMexico City, MX
Bachelor of Arts from International Trade
12.2021
Skills
- Observation
- Problem Solving
- Interpersonal relationships
- Active listening and communication
- Adaptability
- Responsibility
- Organization
- Empathy
- Ability to envision future possibilities
- Patience
Accomplishments
In my five years with the company, I rose from the lowest performing biller to becoming manager of the Billing Team. Due to my knowledge and proficiency in billing and systems I was asked to train a new manager in another team. I welcomed the task as it made me learn aspects of the job that I wouldn’t had been able to see, mainly referring to payment files and cash drawers.
I am well known across the different departments in the company due to my disposition to understand the company as a whole as opposed to only becoming proficient in my area. My interest is to know the why as much as the what.
I am a fast learner and responsible worker and I have a high ethics standard, characteristics known to my co-workers and Team Members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Billing Manager
Optum, UnitedHealth Group
02.2023 - Current
Bilingual Team Lead – TPC
Billing, Change Healthcare
03.2021 - 02.2022
Bilingual Third-Party Coverage Advocate Resolution Specialist
Change Healthcare
08.2017 - 03.2021
Auto Claims Adjuster
Mercury
06.2006 - 08.2009
Foreign Language Teacher
Self-employeed
04.1997 - 01.2005
ITESM - CCM
Bachelor of Arts from International Trade