Ashley Josey
Revenue Reimbursement Specialist
Statesville,NC
Summary
Revenue cycle professional with strong background in managing billing, coding, and collections processes. Proven ability to enhance team performance and streamline operations to achieve optimal financial results. Known for effective collaboration, adaptability , and reliability. Reliable team player with strong analytical skills and adaptability to changing needs. Currently working towards my CPC with AAPC at this time.
Previously a dedicated for over 18 years, Pharmacy Technician at Banner Drug Co, skilled in ensuring accuracy and efficiency in medication management. Proven ability to enhance customer service and resolve complex billing issues while maintaining confidentiality. Strong data entry skills complemented by effective team collaboration, consistently improving patient satisfaction and operational workflows. Communicated with medical professionals with medication denials, when authorizations were needed.
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Revenue Cycle Specialist /Medical Office Assistant
Iredell Memorial Hospital
Statesville, NC
01.2021 - Current
- Analyzed patient billing inquiries, ensuring accurate resolution of disputes and enhancing customer satisfaction.
- Collaborated with clinical staff to streamline documentation processes, reducing claim denials and improving revenue cycle efficiency.
- Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
- Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
- Balanced and reconciled accounts.
Pharmacy Technician
Banner Drug Co
Statesville, NC
02.2002 - 06.2018
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Ensured proper entry and processing of patients' prescriptions into internal system.
- Communicated instructions to patients or caregivers.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Counted, measured, and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Education
Associate of Arts - Nursing
Mitchell Community College
Statesville, NC05-2024
High School Diploma -
North Iredell High School
Olin, NC2005
Skills
- Cerner - EHR system
- Patient Confidentiality and HIPAA
- HCPCS/ICD-10/ CPT
- Denial Management
- Prior Authorization/ Medical Necessity/ Appeals
- Knowledgeable in Payer guidelines
- Team collaboration
- Multitasking
- Insurance Registration
- Attention to detail
Certification
- Currently enrolled in AAPC CPC course
- HealthCare Management Certification - January 2025 Mitchell Community College
Timeline
Revenue Cycle Specialist /Medical Office Assistant
Iredell Memorial Hospital
01.2021 - Current
Pharmacy Technician
Banner Drug Co
02.2002 - 06.2018
Associate of Arts - Nursing
Mitchell Community College
High School Diploma -
North Iredell High School