Ashley Joy

• Provide compassionate in-home care and daily living support to elderly and disabled clients, helping maintain comfort, safety, and independence

• Assist with personal care needs including bathing, dressing, grooming, mobility assistance, and toileting support

• Plan and prepare nutritious meals, manage dietary needs, and perform light housekeeping and organization

• Deliver medication reminders, monitor health changes, and communicate updates to family members and healthcare professionals

• Offer companionship and emotional support, promoting mental well-being and positive social interaction

• Assist with transportation to medical appointments, errands, and community activities

• Maintain detailed documentation of care activities and follow individualized care plans to ensure quality service

• Demonstrate patience, empathy, and strong relationship-building skills with clients and families

• Managed the Business Development Center (BDC) and led a team responsible for inbound/outbound customer communication, appointment setting, and lead follow-up

• Handled high-volume phone, email, and online inquiries, converting prospects into scheduled showroom appointments

• Built strong relationships with customers by providing product knowledge, vehicle options, pricing information, and financing support

• Collaborated with sales and management teams to drive monthly sales goals and improve lead-to-sale conversion rates

• Trained and coached new BDC and sales staff on scripts, CRM usage, and customer experience strategies

• Utilized CRM systems to track leads, manage pipelines, and maintain accurate records of interactions and follow-ups

• Created and executed strategies to increase customer retention, repeat business, and referral traffic

• Consistently exceeded performance targets and recognized for strong communication, closing ability, and professionalism

Delivered empathetic in-home assistance to senior clients, enhancing their safety and comfort.

• Assisted with daily living activities including bathing, dressing, grooming, mobility support, and meal preparation

• Monitored and documented health changes, medication schedules, and care needs, communicating updates to family members and healthcare providers

• Coordinated medical appointments and transportation, ensuring punctuality and support during visits

• Offered companionship and emotional support, helping reduce feelings of isolation and improving mental well-being

• Completed light housekeeping and organization to maintain a clean, safe living environment

• Utilized patience, discretion, and trust to build strong relationships with clients and families

Built strong customer relationships by providing attentive service, personalized recommendations, and efficient order handling

Collaborated with kitchen team to guarantee precise and prompt meal delivery.

• Handled POS system operations, balancing cash drawers and processing payments with accuracy

• Supported team operations through training new servers and assisting with scheduling and floor management

• Maintained health and safety standards, ensuring compliance with food handling and sanitation regulations

• Consistently recognized for reliability, teamwork, and positive attitude

Delivered outstanding customer service in a high-energy restaurant setting, guaranteeing a pleasant dining experience for guests.

• Accurately took orders, processed transactions, and handled cash/credit payments

• Delivered food and beverages promptly while maintaining quality and presentation standards

• Managed multiple tables and prioritized tasks efficiently during high-volume periods

• Resolved customer concerns professionally and maintained a friendly, welcoming atmosphere

• Assisted with training new staff, opening/closing duties, and maintaining a clean dining area

Managed table service and ensured client satisfaction.