Ashley Jurado
Midland,TX
Summary
Dynamic BOPIS Specialist at Academy Sports + Outdoors with a proven track record in enhancing customer satisfaction through efficient order processing. Skilled in effective communication and strategic decision-making, I fostered collaboration across departments and trained new hires, contributing to a knowledgeable and service-oriented team. Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations. Ready to use and develop analytical and project management skills in Omnichannel Associate role.
Overview
2
2
years of professional experience
Work History
BOPIS Specialist
Academy Sports + Outdoors
06.2024 - 03.2025
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
Carhop Server
Sonic Drive In
01.2024 - 06.2024
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Balanced orders on trays weighing over 20 lbs and delivered them to cars.
Part Time Sales Associate
Footlocker, Kids Footlocker, & Champs
10.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Associates Degree in Nursing - Nursing
Midland College
Midland, Texas, TX05-2026
High School Diploma -
Midland High School
Midland, TX05-2024
Skills
- Effective Communication Through Listening
- Service Excellence
- Strategic Decision Making
- Professional Call Etiquette
- Order Processing
- Strategic Prioritization Approach
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BOPIS Specialist
Academy Sports + Outdoors
06.2024 - 03.2025
Carhop Server
Sonic Drive In
01.2024 - 06.2024
Part Time Sales Associate
Footlocker, Kids Footlocker, & Champs
10.2022 - 12.2023
Associates Degree in Nursing - Nursing
Midland College
High School Diploma -
Midland High School
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