Ashley J. Vera
Dalton,GA
Summary
I aspire to become a valuable employee with your company using my Bi-lingual skills and knowledge that I have acquired in my previous customer service employment. I am a self-starter, I am detail oriented, and I work well with others.
Overview
16
16
years of professional experience
Work History
Surgical Scheduler/ Financial Clearance Rep
HPG Neurosurgery and Spine
Dalton, GA
11.2022 - Current
- Assisting patients with checking in/out
- Scheduling/Canceling appointments
- Submitting Patient Cases
- Completing “No Show” letters and printing labels
- Managing cash box
- Worked with Athena
- Assisting patients with Phreesia
- Completing deposit slips
- Scheduling Pain Management or Neurosurgeon referrals
- Responsible for answering the phone, establish reason for call, and direct patient to appropriate person or resolving issue to the best of my ability
- Scribe for Dr. Hare
- Assist with office procedures, sterilizing area of treatment on patient, and assist with ultrasound
- Responsible for completing consent forms and submitting procedure orders through Athena
- Contact insurance or log into portals for Prior Authorizations for procedures
- Completing procedure orders with CPT codes
- Scheduling procedures to Hamilton Ambulatory Surgery Center
- Coordinating P2P for providers and insurance
- Scanning consent forms to patient charts
- Updating insurance for charts
- Contacting reps for implants/trials/fusions/kyphoplasty
- Access to most insurance portals
- Providing estimate costs for provider fees on procedures
Professional Eye Associates
Dalton, GA
11.2021 - 11.2022
- Scribe for MD or OD
- Assist patients
- Perform diagnostic testing
- Administer eye drops
- Refer patients
- Order testing and call in RX eye drops to pharmacies
- Travel to various locations
- Assist with minor surgical procedures
- Collect cultures and pathology reports
Southeastern Retina Associates
Chattanooga, TN
05.2017 - 11.2021
- Responsible for getting the patient ready for the exam, assisting the Doctor, and performing diagnostic testing
- Prepping medications prior to treatment
- Assisting patients
- Referring patients
- Operating several programs such as PODIS
- Traveling to various satellite locations
- Responsible for interpreting for MD’s and patient’s
Public Defenders Office
Dalton, GA
02.2017 - 05.2017
- Breaking down closed files
- Working copy machine
- Scanning files
- Operating JCATS
Shaw Industries
Dalton, GA
06.2015 - 11.2016
- Customer service, answering incoming calls, resolving problems with orders/shipping for customers
- Placing carpet and sample orders, tracking orders, redirecting calls, and making changes to already existing orders
- Use of google documents and excel
- Operating phone system
- Training new employees
Belk
Dalton, GA
10.2012 - 06.2015
- Customer Service, answering calls
- Organizing department
- Signing customers up for in store credit
- Assisting customers with cosmetic sales
Gondolier Pizza
Dalton, GA
05.2009 - 07.2013
- Customer Service, answering calls, placing to go/pick orders
- Managed register
- Trained new employees
- Assisted with managing work schedules
- Resolving issues with orders
Education
Certified Nursing Assistant - undefined
Dalton State College
Dalton, GA05.2011
High School Diploma - undefined
Whitfield Career Academy High School
Dalton, GA01.2011
Skills
- Knowledgeable in Microsoft Word, Excel, and PowerPoint
- Multi-lined phone systems, fax machine, copy machine, type 45 words per minute
- Bilingual fluent in English and Spanish
- Skilled in learning new concepts very quickly and can adapt to any environment
- Excellent communication skills as well as customer service
- CPR Certified
- Ophthalmic Scribe Certified
Timeline
Surgical Scheduler/ Financial Clearance Rep
HPG Neurosurgery and Spine
11.2022 - Current
Professional Eye Associates
11.2021 - 11.2022
Southeastern Retina Associates
05.2017 - 11.2021
Public Defenders Office
02.2017 - 05.2017
Shaw Industries
06.2015 - 11.2016
Belk
10.2012 - 06.2015
Gondolier Pizza
05.2009 - 07.2013
Certified Nursing Assistant - undefined
Dalton State College
High School Diploma - undefined
Whitfield Career Academy High School