Chauncey Meeks
General Physician, P.C./Our Billing Company
Buffalo,NY
23
years of professional experience
To whom it may concern: I am writing to express my interest in the available position with your company. With over five years of customer service experience, I have developed strong communication, problem-solving, and customer support skills. I am a friendly, dependable, and hardworking professional who takes pride in providing excellent service and creating positive customer experiences. I am confident that my skills, dedication, and strong work ethic would make me a valuable asset to your team. Enclosed is my resume for your review. I welcome the opportunity to discuss how my experience and qualifications align with your organization's needs. Thank you for your time and consideration. I look forward to hearing from you. Sincerely, Chauncey N. Meeks Willing to relocate: Anywhere
Work History
Patient Financial Clearance Representative
2 Years 6 Months- Verify patient insurance coverage and benefits for patients. Assisted with resolving billing and insurance issues by coordinating with other departments within the organization. Maintained accurate and complete patient financial records.
- Assisted with training and shadowing work with new hires.
- Successfully maintained between 85-90% quality with patients accounts.
Reservation Sales Agent
1 Year 1 Month- Respond efficiently to customer questions, issues and complaints and found effective solutions when required.
- Take payments via credit and debit cards, and handled all sensitive information with professionalism and discreteness.
- Answered inquiries and questions related to hotel bookings, hotel packages and travel.
- Explained all hotel policies and procedures.
- Respond to a high number of inbound calls and emails.
- Successful in meeting personal and team sales targets and goals.
- Assisted in promotion offers and customer satisfaction outbound calls and reported results to manager.
Daycare Aide
1 Year 4 Months- Assist individual children and small groups of children as directed by the teacher.
- Monitor children’s behavior and implement their behavior plans.
- Provide care and instruction to promote a safe environment for children.
- Become familiar with children’s behavior and disabilities to the extent applicable.
- Report unusual signs and symptoms exhibited by the children to Daycare Director or Teacher.
- Help each child to mature academically, emotionally and socially.
- Provide clear, consistent direction to children.
- Maintain a clean and orderly work environment.
- Provide appropriate physical care of assigned children to maintain their cleanliness, safety and comfort. This would include tasks such as direct assistance with washing, dressing and toileting. It would also include monitoring, correcting, and modeling appropriate behaviors at meal times.
- Provide teacher with input and information necessary to document children progress at regularly scheduled intervals.
- Consistently complies with all agency policies and procedures.
- Perform other duties as directed by the Daycare Teacher or Daycare Director.
Authorization Specialist
2 Years 11 Months- Responsible for patient insurance benefits including verification and authorizations.
- Verifies and analyzes insurance coverage plan for patients upon referral/admission.
- Complete data input for pre-certification requests, and ongoing authorizations.
- Tracking, filing, and entering all technical documentation to ensure all member accounts correctly reflect the activity performed.
- Thoroughly explain all company policies and procedures.
- Respond to a high number of inbound calls and emails.
- Successful in meeting personal and team sales targets and goals.
Member Service Representative
2 Years 6 Months- Answering product and/or service related questions while maintaining appropriate call center etiquette; suggesting features and benefits about company products and services to educate current and potential member.
- Tracking, filing, and entering all technical documentation to ensure all member accounts correctly reflect the activity that was performed.
- Completing all necessary paperwork, documentation, member requests and inquiries.
- Taking member complaints; probing and researching information being provided; following-up with members when appropriate; attempting to resolve difficult situations to ensure member satisfaction.
Medicare Specialist(Temp)
11 Months- Answering product and/or service related questions while maintaining appropriate call center etiquette; suggesting features and benefits about company products and services to educate current and potential member.
- Tracking, filing, and entering all technical documentation to ensure all member accounts correctly reflect the activity that was performed.
- Completing all necessary paperwork, documentation, member requests and inquiries.
- Provide benefit informations for all Medicare Advantage Plans, Referral authorization, and general questions to callers.
Skip Tracer/Collector
2 Months- Responsible for locating client phone numbers and contact info.
- Maintain accurate information and records in system.
- Ensure compliance with government regulations, internal policies/procedures and guidelines.
Prepared Foods Team Member
1 Year- Weigh and package prepared food items as requested. Provide great communication with customers and answer all questions about products.
- Assist team members set up and maintain prepared food stations by ensuring products are well merchandised, signs are properly displayed, product levels are maintained and supplies are organized to effectively perform tasks.
- Perform closing procedures including cleaning stations, storing prepared food to maintain freshness and quality and leaving the department ready for tasks the next morning.
- Properly handle product, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines.
Education
High school or equivalent - Workforce Programs
High school or equivalent - Culinary Arts
Upper secondary education
Skills
MICROSOFT EXCEL
MICROSOFT POWERPOINT
CPT Coding
EMR systems
Data entry
Hospitality Experience
MICROSOFT WORD
Microsoft Word Microsoft Excel Microsoft Powerpoint
Customer Service
Typing
Time management
Clerical experience
Languages
English
Additional Information
- Authorized to work in the US for any employer
- Skills
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Healthcare Administrative Support, EHR Systems, Data Entry, Hospitality Experience.
Timeline
Patient Financial Clearance Representative
General Physician, P.C./Our Billing Company
09.2023 - 03.2026Read More
Reservation Sales Agent
Delaware North
05.2022 - 06.2023Read More
Daycare Aide
Cantalician Center for Learning
12.2018 - 04.2020Read More
Authorization Specialist
Fidelis Care
04.2009 - 03.2012Read More
Member Service Representative
Fidelis Care New York
09.2006 - 03.2009Read More
Medicare Specialist(Temp)
Independent Health
09.2005 - 08.2006Read More
Skip Tracer/Collector
NCO Group
10.2004 - 12.2004Read More
Prepared Foods Team Member
Wegmans
09.2003 - 09.2004Read More
Emerson High School
High school or equivalent from Culinary Arts
Read More
BETC
High school or equivalent from Workforce Programs
Read More