Aleah D. McWilliams
Washington
Summary
Healthcare operations professional with experience in patient access, financial clearance, and revenue cycle processes in high-volume clinical environments. Skilled in data accuracy, insurance verification, and workflow optimization, with strong experience in systems and growing technical capabilities.
Overview
7
7
years of professional experience
Work History
ED Financial Clearance Representative
MedStar Washington Hospital Center Emergency Room
Washington, DC
01.2026 - Current
- Analyze patient insurance and financial data to identify coverage gaps and prevent claim denials
- Identify uninsured or underinsured patients and connect them with financial assistance programs
- Maintain accurate patient and insurance data in EMR systems to ensure compliance and claim accuracy
- Utilize internal systems to track authorization status, identify discrepancies, and resolve issues proactively
- Maintain and audit patient account data within EMR systems to ensure accuracy and compliance
- Collaborate with patients, providers, and payers to resolve complex financial and system-related issues
Medical Office Coordinator
Virginia Hospital Center
Arlington, VA
10.2025 - 04.2026
- Support clinical workflows by assisting with patient assessments and procedures
- Coordinate patient care, appointments, and follow-ups across gynecological and maternity services
- Act as a liaison between patients, providers, and care teams to ensure smooth communication
- Manage scheduling and care coordination to improve patient experience and clinic efficiency
Surgery Coordinator
United Surgical Partners
Chevy Chase, MD
10.2024 - 10.2025
- Coordinated scheduling for complex surgical procedures across multiple specialties
- Partnered with clinical teams to optimize operating room schedule and reduce conflicts
- Resolved scheduling and workflow issues to improve operational efficiency
- Generated financial and operational reports to support administrative decision-making
- Maintained compliance with internal policies and healthcare regulations
Patient Service Representative II
Savista @The George Washington University MFA
Washington, DC
08.2023 - 10.2024
- Assisted multiple departments, contributing to improved efficiency and patient experience
- Verified insurance coverage and obtained pre-authorizations to support timely billing
- Registered or Pre-registered patients while ensuring data accuracy and compliance with policies
- Reduced administrative errors by improving cross-department communication and workflow support
- Promptly filled 95% of vacancies, ensuring uninterrupted patient care and satisfaction
- Obtained authorization for all pre-certification services, ensuring seamless patient care
- Maintained accurate documentation and patient records to support claim processing
Patient Service Representative I
Savista @ The George Washington University MFA
Washington, DC
02.2022 - 08.2023
- Managed patient check-in, scheduling, and follow-ups to support continuity of care
- Verified insurance and supported billing communication to improve payment timelines
- Processed referrals and authorizations in compliance with payer guidelines
- Maintained accuracy patient data to reduce claim errors and improve processing efficiency
Program Assistant
Hope and a Home Inc
Washington, DC
09.2019 - 02.2022
- Coordinated events and food drives, increasing community engagement and donations, enhancing our reputation and having a huge positive impact on families during COVID-19
- Managed executive scheduling, travel, and administrative operations
- Organized materials and logistics for events to ensure smooth execution
- Coordinated conference set up for events, ensuring seamless execution and positive attendee experience
- Maintained program records and supported communication across teams and families
Education
High School - undefined
Washington - Wilkes Comprehensive High School
05.2017
Skills
- Microsoft Excel
- Data Entry & Data Accuracy
- EMR Systems
- Data Analysis
- HIPPA compliance
- Reporting & Documentation
- RCM
- Typing WPM 70
- Microsoft Office Suite
- Claims & Denials Resolution
- Patient Financial Services
- Patient Access & Registration Systems
Timeline
ED Financial Clearance Representative
MedStar Washington Hospital Center Emergency Room
01.2026 - Current
Medical Office Coordinator
Virginia Hospital Center
10.2025 - 04.2026
Surgery Coordinator
United Surgical Partners
10.2024 - 10.2025
Patient Service Representative II
Savista @The George Washington University MFA
08.2023 - 10.2024
Patient Service Representative I
Savista @ The George Washington University MFA
02.2022 - 08.2023
Program Assistant
Hope and a Home Inc
09.2019 - 02.2022
High School - undefined
Washington - Wilkes Comprehensive High School