Ashley Kalco
Billings,MT
Summary
Innovative banking professional with over 13 years of experience, including 5 years in technology and system administration. Proven ability to manage vendor relationships and drive operational efficiency through technology solutions. Detail-oriented and results-driven, seeking a remote position to leverage expertise in system administration, project management, and customer relations.
Overview
10
10
years of professional experience
Work History
Business System Specialist
Opportunity Bank of Montana
Hybrid
11.2023 - Current
- Establish and maintain relationships with vendors for workflow and account opening systems
- Edit and build new workflows to enhance efficiency
- Innovate current processes and procedures for improved operational performance
Self-Employed
Turning the Page Enterprises
Hybrid
05.2023 - Current
- Manage day-to-day business operations and client relationships
- Develop and implement solutions to enhance customer engagement
- Self-motivated, with a strong sense of personal responsibility.
Senior Digital Banking System Administrator
Stockman Bank
Hybrid
07.2019 - 05.2023
- Fostered relationships with vendors and ensured effective collaboration on digital banking solutions
- Monitored, reported, and researched potential fraud incidents
- Built and deployed projects, writing procedures and developing training materials for new employees
Ops Processor I
First Interstate Bank
Billings, MT
11.2016 - 05.2019
- Conducted card and account reviews, assisting branch employees with new account setup
- Managed stop payments and address changes, ensuring accurate processing
New Accounts/Teller
First FarmBank
Greeley, CO
07.2016 - 11.2016
- Handled cash transactions, scanned and indexed documents, and provided exceptional customer service
Teller/New Accounts CSR
Northstar Bank Colorado
Johnstown, CO
11.2014 - 07.2016
- Managed cash handling, customer inquiries, and account openings while preparing schedules
Education
Bachelor of Science - Business Management
University of Mary
Bismarck, ND12.2024
Skills
- Strong communication and interpersonal skills
- Vendor relationship management
- Workflow optimization and process innovation
- Customer service excellence
- Attention to detail and problem-solving
- Proficient in Microsoft Office Suite and banking software
- Application support
- System Configuration
Timeline
Business System Specialist
Opportunity Bank of Montana
11.2023 - Current
Self-Employed
Turning the Page Enterprises
05.2023 - Current
Senior Digital Banking System Administrator
Stockman Bank
07.2019 - 05.2023
Ops Processor I
First Interstate Bank
11.2016 - 05.2019
New Accounts/Teller
First FarmBank
07.2016 - 11.2016
Teller/New Accounts CSR
Northstar Bank Colorado
11.2014 - 07.2016
Bachelor of Science - Business Management
University of Mary