Ashley Kalco
Billings,MT
Summary
Innovative banking professional with over 13 years of experience, including 5 years in technology and system administration. Proven ability to manage vendor relationships and drive operational efficiency through technology solutions. Detail-oriented and results-driven, seeking a remote position to leverage expertise in system administration, project management, and customer relations.
Overview
10
10
years of professional experience
Work History
Business System Specialist
Opportunity Bank of Montana
11.2023 - Current
- Establish and maintain relationships with vendors for workflow and account opening systems
- Edit and build new workflows to enhance efficiency
- Innovate current processes and procedures for improved operational performance
Self-Employed
Turning the Page Enterprises
05.2023 - Current
- Manage day-to-day business operations and client relationships
- Develop and implement solutions to enhance customer engagement
- Self-motivated, with a strong sense of personal responsibility.
Senior Digital Banking System Administrator
Stockman Bank
07.2019 - 05.2023
- Fostered relationships with vendors and ensured effective collaboration on digital banking solutions
- Monitored, reported, and researched potential fraud incidents
- Built and deployed projects, writing procedures and developing training materials for new employees
Ops Processor I
First Interstate Bank
11.2016 - 05.2019
- Conducted card and account reviews, assisting branch employees with new account setup
- Managed stop payments and address changes, ensuring accurate processing
New Accounts/Teller
First FarmBank
07.2016 - 11.2016
- Handled cash transactions, scanned and indexed documents, and provided exceptional customer service
Teller/New Accounts CSR
Northstar Bank Colorado
11.2014 - 07.2016
- Managed cash handling, customer inquiries, and account openings while preparing schedules
Education
Bachelor of Science - Business Management
University of Mary
Bismarck, ND12.2024
Skills
- Strong communication and interpersonal skills
- Vendor relationship management
- Workflow optimization and process innovation
- Customer service excellence
- Attention to detail and problem-solving
- Proficient in Microsoft Office Suite and banking software
- Application support
- System Configuration
Timeline
Business System Specialist
Opportunity Bank of Montana
11.2023 - Current
Self-Employed
Turning the Page Enterprises
05.2023 - Current
Senior Digital Banking System Administrator
Stockman Bank
07.2019 - 05.2023
Ops Processor I
First Interstate Bank
11.2016 - 05.2019
New Accounts/Teller
First FarmBank
07.2016 - 11.2016
Teller/New Accounts CSR
Northstar Bank Colorado
11.2014 - 07.2016
Bachelor of Science - Business Management
University of Mary
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