Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Reddish

Fortson,GA

Summary

Accomplished professional with over twenty years of experience in the financial industry with a proven track record at excelling in project management and agile methodologies. Spearheaded IT solutions, enhancing project delivery for external and internal stakeholders. Demonstrates exceptional teamwork, communication, and problem-solving skills, consistently achieving beyond set milestones. Expert in risk based lines of business that has helped drive revenue and provide optimization of supported applications for long term success.

Overview

17
17
years of professional experience

Work History

Business System Specialist

Global Payments
07.2018 - Current
  • Serves as a solution lead for IT related changes by creating detailed solution documents based on requirements provided by both internal and external project sponsors.
  • Conducts in depth analysis as it relates to project requests so that delivery of proper solutions is paramount to internal and external sponsors.
  • Tracks monthly software deployments by monitoring release schedules and ensuring migration plans are submitted appropriately. Works closely with release managers to align each project with expected delivery dates.
  • Manages approximately 20-30 internally sponsored projects from inception to completion within the project management application Jira. This includes adhering to established milestones, timelines, and resources needed for successful implementation of these initiatives.
  • Leads an 6 person agile team and manages bi weekly sprints that are used to prioritize initiatives and allocate resources for those efforts. Conducts virtual and in office meetings to monitor and track progress within each sprint.
  • Bridges communication from IT specialists with other internal and external stakeholders to foster positive outcomes relative to project delivery.

Senior Client Services Analyst

Global Payments
05.2012 - 07.2018
  • Served as dedicated product SME for risk based product for external clients.
  • Provided support as needed for client initiated requests as it related to the functionality of the product.
  • Established trust and rapport with over 20 external clients that enabled advanced usage of the product.
  • Collaborated with internal technology teams as well as product owners to stay aligned with upcoming advancements for the product in order to consult clients accordingly.

Senior Fraud Analyst

Global Payments
11.2007 - 05.2012
  • Monitored 300-400 credit/debit card accounts per work day belonging to external clients for fraudulent activity in a queue system.
  • Leveraged account monitoring experience to identify patterns indicative of fraudulent behavior or spending anomalies.
  • Educated on current and emerging fraud trends to assist in detecting fraud patterns with minimal interruption to genuine cardholder spend.
  • Provided assistance to cardholders on obtaining all the necessary information needed to include new plastics in the event fraud was detected on their accounts.

Education

Bachelor of Arts - Business Management

Columbus State University
Columbus, GA
12-2008

Skills

  • Project management
  • Enterprise Resource Planning
  • Agile expertise
  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Business Process
  • Application support
  • Requirements Gathering
  • Solution Implementation
  • Research and analysis

Timeline

Business System Specialist

Global Payments
07.2018 - Current

Senior Client Services Analyst

Global Payments
05.2012 - 07.2018

Senior Fraud Analyst

Global Payments
11.2007 - 05.2012

Bachelor of Arts - Business Management

Columbus State University

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Stephen Reddish