Ashley Katcher
Saint Louis,MO
Summary
Highly organized and detail-oriented professional with a strong work ethic and unwavering dedication to achieving goals. Demonstrates exceptional communication and interpersonal skills, enabling effective collaboration with diverse teams. Proven ability to efficiently manage competing priorities and consistently meet deadlines.
Overview
16
16
years of professional experience
Work History
Mentoring Match Coordinator
Big Brothers Big Sisters
08.2023 - Current
- Collaborate with a team of 6 to create mentor/child matches
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
- Interpret assessments and present match to mentor, parent/guardian, and child
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally
- Schedule internal and external match introduction meetings
- Maintain agency calendar
- Conduct 6-month updates for Families
- Gathered and organized materials to support operations
Mentoring Operations Coordinator
Big Brothers Big Sisters
10.2022 - 08.2023
- Provide excellent customer service to parents/caregivers and potential volunteers
- Determine eligibility for youth, contacting parent/guardian in a timely manner to obtain application, schedule orientation and interview
- Processing of volunteer references, run background checks
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed
Mortgage Loan Officer Assistant
Guild Mortgage
11.2020 - 10.2022
- Provide administrative support to Loan Officer including mortgage application review and data entry
- Primary point of contact for customer; talk clients through each step of the loan process providing quality customer service in a timely manner
- Market, plan, and implement client appreciation events; manage client outreach
- Train new employees and delegate responsibilities appropriately
- Worked in Excel, Salesforce, and Word
Child Caretaker
07.2009 - 06.2010
- Managed care for newborn and toddler; planned activities, meal preparation, and various other childcare duties
- Assisted in light household work; scheduled and coordinated various appointments with the mother's work schedule.
Temple Israel Preschool Teacher
08.2008 - 05.2009
- Taught children basic skills and encouraged imaginative play through a variety of materials and resources
- Communicated with parents daily about their children's progress
- Completed administrative tasks in a timely and efficient manner.
Education
B.A Religious Studies -
Virginia Commonwealth University
Richmond, Virginia01.2007
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Volunteer Experience
- Scholastic Book Chair, Saint Louis, Missouri, 08/01/15, 05/01/17, Responsible for placing monthly book orders, Coordinated with Preschool Director to plan for Book Fair Event, in addition to scheduling and staffing Book Fair Volunteers, maintaining stock., In-charge of Book Fair bookkeeping and Book Fair profits
- Trivia Night Coordinator, Saint Louis, Missouri, 08/01/17, 05/01/19, Secured event venue, responsible for hiring entertainment for the event and serving as person of contact for planning or event troubleshooting, Recruited teacher and parent volunteers
Timeline
Mentoring Match Coordinator
Big Brothers Big Sisters
08.2023 - Current
Mentoring Operations Coordinator
Big Brothers Big Sisters
10.2022 - 08.2023
Mortgage Loan Officer Assistant
Guild Mortgage
11.2020 - 10.2022
Child Caretaker
07.2009 - 06.2010
Temple Israel Preschool Teacher
08.2008 - 05.2009
B.A Religious Studies -
Virginia Commonwealth University