Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ASHLEY KAVELOSKI

Fraser,MI

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Softlines Team Member

Meijer
07.2024 - Current
  • Support over 100 customers weekly with personalized product suggestions, building trust and encouraging repeat business
  • Elevated sales floor performance by implementing improved shelf organization and display layouts, contributing to a 12% improvement in weekly department sales.
  • Monitor inventory and proactively address stock issues to minimize product gaps and improve availability.
  • Collaborate with team leads to ensure daily operational goals are met in a fast-paced retail environment.
  • Trained and supported over six new team members, significantly reducing their onboarding time and contributing to a more efficient, high-performing team.

Unit Lead

Blue Cross Blue Shield of Michigan
03.2023 - 11.2024
  • Directed daily operations for a 26-person healthcare support team, improving task turnaround by 20% through better workload management and clearer performance expectations.
  • Provided mentorship, coaching, and performance feedback to team members, fostering professional development and driving measurable improvement in outcomes.
  • Acted as a liaison between cross-functional departments, external partners, and provider networks to resolve escalations and maintain service continuity.
  • Generated daily reports summarizing team metrics and performance trends, delivering critical insights to upper leadership for informed decision-making.
  • Created and maintained a library of 70+ job aids to help team members quickly access answers to frequently asked questions, improving accuracy and cutting response time.

Medical Information Specialist

Blue Cross Blue Shield of Michigan
12.2021 - 03.2023
  • Processed 200+ prior authorization requests weekly with 98% accuracy rate.
  • Improved provider satisfaction by clarifying benefit policies and resolving claims questions promptly.
  • Maintained detailed and compliant records in accordance with medical management protocols and regulatory requirements.
  • Identified coding discrepancies (ICD-10, CPT, HCPCS), enhancing claims efficiency and compliance.
  • Assisted in onboarding and training new team members by providing clear guidance on policies, procedures, and workflows.
  • Maintained strong organizational performance while balancing competing priorities in a fast-paced healthcare environment.

Certified Medical Assistant

Eastpointe Urgent Care
07.2019 - 10.2020
  • Facilitated intake and preparation of over 50+ patients daily, accurately collecting and documenting vital signs, medical histories, and presenting concerns in electronic health records (EHR) to ensure efficient clinical workflows.
  • Supported physicians during minor surgical procedures and exams by preparing sterile instruments, ensuring aseptic technique, and anticipating provider needs.
  • Performed direct patient care tasks including wound care, splinting, suture removal, and EKGs in accordance with physician orders and clinical protocols.
  • Coordinated labs, imaging, referrals, and follow-up visits to improve continuity of care.
  • Processed medication refills and prior authorizations, serving as a liaison between providers, pharmacies, and patients.

Certified Medical Assistant

Beaumont Family Medicine
06.2016 - 12.2019
  • Supported over 25 physicians during minor surgical procedures and exams by preparing sterile instruments, ensuring aseptic technique, and anticipating provider needs.
  • Triaged and documented vitals, medical histories, and patient concerns for 30+ patients daily in the EPIC ( EHR), ensuring timely and accurate clinical support.
  • Performed direct patient care tasks including immunizations, wound care, splinting, suture removal, and EKGs in accordance with physician orders and clinical protocols.
  • Identified Care Gaps such as breast cancer screenings, colorectal cancer screenings and diabetic A1C's
  • Maintained exam room and equipment cleanliness following infection control guidelines and Joint Commission (JCAHO) standards.
  • Provided training and guidance to new medical assistants, fostering a supportive and team-based environment.
  • Recognized by providers for professionalism, strong patient rapport, and reliability under pressure.

Education

Medical Assistant Diploma -

Dorsey Business Schools
Roseville, MI
05.2016

Skills

  • EPIC ( EMR)
  • Mentorship & Training
  • Specimen collection, EKGs, injections, point-of-care testing
  • Phlebotomy
  • Strong teamwork and collaboration
  • Insurance Pre-Authorization
  • Billing & Coding
  • Knowledge of HIPPA, OSHA, and JCAHO regulations
  • Customer service

Certification

National Certified Medical Assistant (NCMA), National Center for Competency Testing (NCCT), 06/02/2016-Present

Timeline

Softlines Team Member

Meijer
07.2024 - Current

Unit Lead

Blue Cross Blue Shield of Michigan
03.2023 - 11.2024

Medical Information Specialist

Blue Cross Blue Shield of Michigan
12.2021 - 03.2023

Certified Medical Assistant

Eastpointe Urgent Care
07.2019 - 10.2020

Certified Medical Assistant

Beaumont Family Medicine
06.2016 - 12.2019

Medical Assistant Diploma -

Dorsey Business Schools

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