Kerra McCrary
Retail Sales Associate/ Manager
Detroit,MI
Summary
To obtain a position within the retail field where I can utilize my years of Management, Retail Sales and Customer Service experience.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
GM Lead
Meijer
08.2020 - 11.2025
- Directed operational strategies to enhance store performance and customer satisfaction.
- Led cross-functional teams to implement process improvements and optimize inventory management.
- Developed training programs for staff, fostering skills in customer service and product knowledge.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Customer Service Associate
Wal-mart Corporation
05.2014 - 02.2018
- I was responsible for the handling of cash, credit and debit cards. I also cash payroll and government checks. Sending and receiving International money transfers, loading and unloading money cards, answering customer inquiries via telephone or in person and paying customer utility bills.
Sales Associate/ Assistant Manager
Rainbow Corp.
03.2002 - 06.2008
- Sales Assoc: duties were assisting customers with there shopping of clothes, shoes and accessories, maintaining a cash drawer, ringing customers for there purchase, stock and shipping and receiving. Assistant Manager: duties were maintaining the store when the manager was out, assisting customers, maintaining cash drawers, performing opening and closing duties, stock and shipping and receiving, and employee schedules.
Education
G - General Studies
Charles F. Kettering
Detroit, MI01.1991
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
Timeline
GM Lead
Meijer
08.2020 - 11.2025
Customer Service Associate
Wal-mart Corporation
05.2014 - 02.2018
Sales Associate/ Assistant Manager
Rainbow Corp.
03.2002 - 06.2008
G - General Studies
Charles F. Kettering