Solanche Ayala-Torres
San Antonio,TX
Summary
Driven GM lead successful at delivering vital clerical support to the Gm team and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
GM Lead
HEB Grocery Store
03.2020 - Current
- Oversee and lead the seasonal department
- Lead each seasonal change with the entire GM team (all partners and managers)
- Set & change each season & replenish, order, and maintain seasonal department
- Lead, coach, and inspire partners on a team
- Communicate to the team any update on seasonal
- Run numbers and communicate out Sell thru on seasonal department.
GM stock Controller
HEB Grocery Store
02.2016 - 03.2020
- Lead an overnight crew of 4 partners
- Lead the overnight team to specific tasks each night
- Responsible for the Gm department overnight
- Coached, inspired and trained each overnight partner
- Prepare the GM department for business
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Trained and guided team members to maintain high productivity and performance metrics
- Reported issues to higher management with great detail
- Trained new employees on proper protocols and customer service standards.
Shelf Edge
HEB Grocery Store
06.2014 - 02.2016
- Carry out daily task
- Ad day changes
- Communicate with departments on their coupons
Cosmetic Beauty Advisor
HEB Grocery Store
05.2010 - 06.2014
- Delivered product demonstrations and sample applications, raising exposure of key brands
- Offered make-up tips and popular tutorials in alignment with latest trends
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs
- Protected store assets and inventory via loss prevention procedures
- Arranged merchandise to present visually appealing displays and attract clientele
- Recommended specific hair and beauty products to meet individual customer needs
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Central Checkout Specialist
HEB Grocery Store
08.2008 - 05.2010
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns.
Education
BBA - Business Administration And Management
Texas A&M-San Antonio University
San Antonio, TX05.2025
Associate of Arts - Criminal Justice
San Antonio College
San Antonio, TX05.2017
Skills
- Planning leadership
- Sound judgment
- Team leadership and coaching
- Verbal and written communication
- Relationship building
- Deadline-oriented
- Efficient multi-tasker
- Interpersonal communication
- Effective leader
- Business Awareness
- Attention to detail
- MS Excel
- MS word
- Brand Awareness
Languages
Spanish
Native or Bilingual
Timeline
GM Lead
HEB Grocery Store
03.2020 - Current
GM stock Controller
HEB Grocery Store
02.2016 - 03.2020
Shelf Edge
HEB Grocery Store
06.2014 - 02.2016
Cosmetic Beauty Advisor
HEB Grocery Store
05.2010 - 06.2014
Central Checkout Specialist
HEB Grocery Store
08.2008 - 05.2010
BBA - Business Administration And Management
Texas A&M-San Antonio University
Associate of Arts - Criminal Justice
San Antonio College
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