Ashley Keener
Wharton,TX
Summary
Dynamic Store Manager with a proven track record at Tractor Supply Company, excelling in customer service and team leadership. Enhanced employee retention and boosted sales through innovative marketing strategies and effective training programs. Expert in inventory management, fostering a collaborative environment that drives performance and maximizes profitability. Tailor’s communication to fit other styles while actively listening to others to encourage the open expression of diverse ideas and opinions.
Overview
11
11
years of professional experience
Work History
Store Manager
Tractor Supply Company
05.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Needville High School
Needville, TX06.2009
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership and coaching
- Inventory management
- Shift scheduling
Timeline
Store Manager
Tractor Supply Company
05.2014 - Current
High School Diploma -
Needville High School