Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Kelley

Independence,MO

Summary

Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Collision Estimator

Crash Champions
12.2021 - Current
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
  • Documented damage with photographs and detailed written descriptions.
  • Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Used [Software] to calculate damages and claim values.
  • Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Monitored project progress to identify and address changes in project scope or budget.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
  • Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
  • Accurately estimated parts and labor for over repairs.

Collision Estimator

Cable Dahmer
09.2018 - 12.2021
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
  • Documented damage with photographs and detailed written descriptions.
  • Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
  • Accurately estimated parts and labor for over repairs.
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
  • Monitored project progress to identify and address changes in project scope or budget.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Attended project meetings to provide updates and insights on project costs.

Office Manager

Rob Sight Ford
01.2015 - 06.2018
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Paint Prepper

Cunningham Auto Body
08.2013 - 01.2015
  • Prepared vehicles for paint application by taping and masking different areas.
  • Removed grease, dirt and rust from surfaces of vehicles prior to painting.
  • Assisted paint team with staying on track for scheduled deliveries by quickly completing work.
  • Filled small tents and scratches with body fillers and smoothed excess materials.
  • Disassembled and expertly reassembled spray equipment for maintenance.
  • Rubbed and polished completed vehicles to achieve professional shine.
  • Cleaned guns, tanks and tubes with solvents, wire brushes and cloths.
  • Detailed painted vehicles before final delivery to customers.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
  • Custom mixed colors to match customers' desired color.
  • Provided supervisor with daily status report on all job tasks and workers' duties.

Education

High School Diploma -

Millard South High School
Omaha, NE
05.2003

Skills

  • Emergency Situations
  • Body Work
  • Passenger Vans
  • Repair Process Understanding
  • Salvage Value Determination
  • Claims Process Explanation
  • Corrective Actions
  • Maintaining Clean Work Areas
  • Auto Body Repair
  • Billing Procedures
  • Repair Planning
  • Accurate Estimates
  • Process Knowledge
  • Automotive Knowledge
  • Estimation Skills
  • Collision Estimates

Certification

I-Car Certifications

Efficient in CCC

Efficient in OPS

Efficient in Parts Trader


Timeline

Collision Estimator

Crash Champions
12.2021 - Current

Collision Estimator

Cable Dahmer
09.2018 - 12.2021

Office Manager

Rob Sight Ford
01.2015 - 06.2018

Paint Prepper

Cunningham Auto Body
08.2013 - 01.2015

High School Diploma -

Millard South High School

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William Kelley