Ashley Kelly
Prescott Valley,AZ
Summary
Dedicated caregiver with expertise in medication management, vital sign monitoring, and enhancing client well-being. Committed to providing compassionate care and support for daily living activities.
Overview
12
12
years of professional experience
Work History
Elderly Caregiver
Private Home
Sedona, AZ
08.2022 - Current
- Managed medication schedules, ensuring clients received proper administration for optimal health outcomes.
- Monitored and reported changes in client health status to healthcare professionals to ensure timely interventions.
- Supported clients with daily living activities and personal care tasks.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Strengthened client well-being by providing companionship and emotional support.
- Developed strong relationships with clients based on trust and respect.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Responded quickly to emergencies to ensure client safety and well-being. in emergency situations in a calm manner.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Uphheld cleanliness and safety in clients' living environments.
- Respected the privacy, dignity and confidentiality of each client served.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
Customer Service Representative
American Family Insurance
Cottonwood, Arizona
04.2017 - 07.2020
- Assisted customers with insurance policy inquiries and claims processing.
- Educated clients about coverage options and benefits available through policies.
- Resolved customer complaints by providing effective solutions and support.
- Maintained accurate records of customer interactions and transactions in systems.
- Collaborated with team members to improve service delivery and client satisfaction.
- Followed up with clients to ensure their needs were met promptly and effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Gift Shop Cashier
Pink Jeep Tours Store
Sedona, Arizona
07.2014 - 04.2017
- Processed customer transactions using point-of-sale systems efficiently.
- Provided excellent customer service by assisting with merchandise inquiries.
- Managed inventory levels and organized stock for optimal presentation.
- Handled cash and credit card payments accurately during high-volume periods.
- Assisted in training new cashiers on store policies and procedures.
- Maintained a clean and welcoming store environment for customers.
- Collaborated with team members to ensure smooth daily operations.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Assisted customers in locating items throughout the store.
Skills
- Medication management
- Vital sign monitoring
- Medication assistance
- Personal hygiene assistance
- Bathing assistance
- Nutritional planning
- Mobility support
- Incontinence care
- Fall prevention
- Home safety assessment
- Infection control
- End-of-life care
- Alzheimer's support
- Client documentation
- Team collaboration
Timeline
Elderly Caregiver
Private Home
08.2022 - Current
Customer Service Representative
American Family Insurance
04.2017 - 07.2020
Gift Shop Cashier
Pink Jeep Tours Store
07.2014 - 04.2017