Ashley Kennedy
El Paso,TX
Summary
Customer experience professional with over 20 years of expertise in delivering exceptional service and building strong relationships in dynamic environments. Skilled in conducting personalized consultations and creating memorable customer experiences. Currently developing GardenShare, an application for local food sharing, while pursuing a MBA.
Overview
12
12
years of professional experience
Work History
Human Resources Officer
Oregon Air National Guard
Portland, Oregon
10.2015 - 12.2020
- Managed recruitment processes for diverse positions within the Oregon Air National Guard.
- Facilitated onboarding programs for new personnel, ensuring compliance with military standards and smooth integration into the organization.
- Developed training materials to enhance employee understanding of policies and procedures.
- Collaborated with leadership to resolve employee relations issues, fostering a positive workplace culture.
- Implemented HR software systems to streamline administrative tasks and record-keeping processes.
- Assisted in compliance audits to ensure adherence to federal and state regulations.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Prepared comprehensive reports on personnel activities, providing insights on hiring, terminations, transfers, and promotions to support strategic decision-making.
- Advised on disciplinary actions based on established policies.
Command Support Staff
California Air National Guard
Mountain View, California
02.2009 - 09.2015
- Coordinated communication between units for effective mission support.
- Assisted in the preparation of reports for leadership review.
- Maintained databases for tracking personnel assignments and resources.
- Supported the development of strategic plans for mission execution.
- Streamlined workflow processes to improve daily operations and compliance.
- Assisted the Commanding Officer in planning conferences, meetings, ceremonies, briefings, and debriefings.
- Provided customer service support by responding promptly to customer inquiries via phone or email.
- Provided administrative support to the Commanding Officer and his staff.
Education
Bachelor of Science - Business Technology
University of Advancing Technology
AZ05-2026
MBA -
Walden University
Minneapolis, MN05-2026
Skills
- Customer relationship management
- Strategic planning
- Team collaboration
- High-Volume Customer Service Support
- Needs Assessment & Personalized Consultations
- Product Education & Demonstrations
Websites
Timeline
Human Resources Officer
Oregon Air National Guard
10.2015 - 12.2020
Command Support Staff
California Air National Guard
02.2009 - 09.2015
Bachelor of Science - Business Technology
University of Advancing Technology
MBA -
Walden University