Ashley Kent
Carrollton,GA
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. I have plenty of experience following behind the Director of Operations where I helped execute events and helped lead the staff to a successful banquet.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Sunset Hills Country Club
Carrollton , GA
04.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with clients to develop event plans, including themes, venues, activities and budgets.
- Created detailed itineraries for each event outlining all tasks and deadlines.
- Managed on-site operations during events, ensuring that all participants followed the plan and timeline.
Receptionist/Marketing and Social Media Coordinator
Endless Summer Tanning
Carrollton, GA
03.2020 - 04.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
Education
Bachelor of Science - Mass Communications
University of West Georgia
Carrollton, GA05-2024
Skills
- Order Management
- Guest Relations Management
- Service prioritization
- Point of Sale (POS) system operations
- Order Accuracy
- Exceptional customer service
- Sales expertise
- Strong Work Ethic
- Banquet Coordination
Affiliations
- I am passionate about supporting my community, whether that involves assisting friends in need or contributing to local events like Mayfest in Carrollton. I actively participate in helping small vendors with setup and cleanup of their tents, demonstrating my commitment to making every community function a success.
- I dedicated 16 years to playing softball, a sport that honed my teamwork, communication, and leadership skills. This extensive experience, especially in high-pressure game situations, taught me the importance of collaboration and strategic thinking.
- Throughout my academic career, I have frequently engaged in public speaking, delivering numerous speeches at school events and during class sessions. Additionally, I have conducted several presentations for my classes, effectively communicating complex information and persuading diverse audiences.
Accomplishments
- During my high school softball career, I was honored with the Most Valuable Player award, recognizing my significant contributions to the team. Additionally, I achieved First Team All-State honors for three consecutive years, a testament to my consistent performance and leadership on the field. I also was team captain all 4 years on the varsity softball team. These accolades reflect my dedication, skill, and commitment to excellence in softball.
References
References available upon request.
Timeline
Server/Bartender
Sunset Hills Country Club
04.2022 - Current
Receptionist/Marketing and Social Media Coordinator
Endless Summer Tanning
03.2020 - 04.2022
Bachelor of Science - Mass Communications
University of West Georgia