Ashley Kerlin
Waukesha,WI
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Waukesha, WI
12.2019 - Current
- Assigned tasks to team members based on their strengths and skill sets.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
High School Diploma -
Nathan Hale High School
West Allis, WI06-2018
Skills
- Customer-Oriented
- Inventory Control
- Training and mentoring
- Continuous Improvement
- Inventory Management
- Staff Motivation
- Cash handling ability
- Conflict resolution techniques
- skilled multitasking
- coaching in the moment
Timeline
Shift Supervisor
Starbucks
12.2019 - Current
High School Diploma -
Nathan Hale High School