Client-facing leader with 15+ years of experience in training, operations, and program implementation across collegiate athletics and multi-site organizations. Proven ability to educate diverse stakeholders, analyze performance data, and troubleshoot complex operational challenges. Skilled in translating data and technical concepts into actionable insights that improve workflows, engagement, and outcomes. Seeking to transition into a Field Application Specialist role within biotechnology or healthcare technology.
Overview
16
16
years of professional experience
Work History
Director, Sports & Recreation
Colleges of the Fenway
Boston, MA
04.2024 - Current
Led recreational programming across multi-institution consortium, coordinating logistics, scheduling, and operations to optimize use of shared facilities
Analyze participation trends and user feedback to optimize programming, increasing engagement and retention
Develop and implement standardized workflows for leagues, tournaments, and events to improve efficiency
Trained and supervised staff and student employees on operational procedures, ensuring consistent application of systems and policies
Resolve complex scheduling and facility constraints by optimizing space utilization across campuses
Collaborated with campus partners to enhance user experience and broaden program offerings, fostering community engagement
Director of Operations
JWHL/RinkSport
Bethesda, USA
07.2023 - Current
Organized and executed athletic events and competitions in seven different states and College Venues
Facilitated seamless communication among college coaches, Junior Women's Hockey league coaches, and venues to streamline event coordination
Negotiated contracts for hotel and food accommodations, ensuring quality services across venues
Developed promotional materials and secured sponsorships to enhance livestream visibility
Created engaging content for social media accounts highlighting team achievements. Raising engagement by 49 percent on our Instagram and gaining over 400 subscribers to our YouTube, allowing us to monetize
Assisted with fundraising efforts, including donor communications and event logistics.
Assisted in scheduling, creation, and livestreams of The Challenge Cup and All-Star Games
Assistant Athletic Director/Head Ice Hockey Coach
Brooks School
North Andover, USA
08.2022 - 07.2023
Recruited talented athletes and provided coaching for Girls' Ice Hockey, resulting in improved team performance
Developed in-game hockey strategy and practice standards to improve team performance, resulting in several key victories
Designed and implemented effective practice drills to enhance players' skills and teamwork abilities
Fostered positive team culture emphasizing accountability and mutual support, enhancing player retention and strengthening team cohesion
Collaborated with coaching staff to evaluate and adjust game plans and strategies based on team performance and player feedback
Successfully scheduled games and practices for 48 teams, including varsity, JV, and freshman teams using 9 different fields
Coordinated transportation for all teams, working with multiple bus companies to ensure timely arrivals and departures
Managed payment and scheduling for referees liaising with assignors to ensure smooth game operations
Secured corporate sponsorships from bus companies, restaurants, and clothing retailers, generating revenue and fostering lasting partnerships
Instructed and developed curriculum for 9th and 10th grade Self-in-Community courses, emphasizing the importance of healthy relationships, and Diversity Equity and Inclusion
Led social media initiatives to promote team events and achievements, boosting team visibility and engagement within the community
Maintained open and proactive communication with coaches to establish trust and build strong relationships, facilitating collaboration and teamwork across the organization.
Associate Athletic Director/SWA
Wentworth Institute of Technology
Boston, USA
08.2019 - 08.2022
Managed nine sports teams and coaches, scheduling 18 sports across two indoor on-campus facilities to optimize facility use and enhance team performance.
Assist in planning, implementing, administering, and evaluating a comprehensive athletic program, including developing and implementing operating policies and procedures
Developed strategic plans for athletics, integrating vision, mission, and goals into departmental operations to align efforts and drive program success.
Manage budgets, arrange transportation, and ensure successful implementation, supervision, and complete operation of all aspects related to sports
Created curriculum for the student-Athlete Advisory Committee, focusing on ultimate campus involvement, community service, and engagement opportunities
Conducted educational sessions for student-athletes and coaches to ensure adherence to NCAA rules and regulations.
Serve as a committee member for Strategic Planning Board, New Hire Onboarding, Title IX Education, and Traditions and Engagement
Appointed as NCAA Ice Hockey Rules Associate Athletic Director for a four-year term
Cultivated relationships with off-campus vendors and community organizations to create collaborative experiences for students, student-athletes, and inner-city children.
Act as a liaison to admissions, recalibrating with the Director of Enrollment to improve the application of student-athletes and retention rates for all.
Assistant Coach, Women's Ice Hockey
Princeton University
Princeton, USA
07.2016 - 07.2019
Coached forwards in 2016 and defense in 2017 and 2018
Assisted head coach in educating players on sport's rules, regulations, equipment, and techniques to enhance understanding and performance
Created and designed position-specific skill and video sessions for pre, during, and post-season hours
Maintained records of player training sessions, games, performance statistics, and equipment
Analyzed scouting video, managed uploads and transfers, created pre-scout reports, dissected games for trends, and provided in-game analytics, including takeaways, turnovers, effort plays, and net points per game
Developed and executed practice plans that prepared the team physically and mentally for competition
Delivered and implemented technical and tactical plans of a high standard to ensure effective preparation and participation
Produced a weekly effort-to-play video for pre-game needs
Managed recruiting database, coordinated travel arrangements for recruits, and created detailed visit itineraries to ensure a seamless recruiting experience
Fundraised over $315,000 yearly, including expanding the friends' group by 15% each year
Worked with the coaching staff to develop and prepare general recruiting correspondence
Appointed Recruiting Coordinator; oversaw recruiting budget, evaluated department needs, directed purchases, and reported budget status to head coach
Acquired highly touted recruits who comprised 2018's Neutral Zone's second-ranked recruiting class nationally
Developed our Tiger Athletics' Give Day Fundraising campaign, including social media outreach, telethon, and production of a department-winning fundraising video
Directed the program and guided the team's fundraising activities and initiatives for program advancement.
Designated and allocated mentors for the junior mentor program, used to ease our first years into the college experience
Created youth community social engagement with Ed Snider Youth Hockey Foundation, Triad House of underprivileged Princeton Youth, and Sunday Skills Sessions for local kids
Assisted in marketing and brand management, including but not limited to game-day atmosphere, in-game fan experience, marketing, and social media accounts
Planned official visits, cultivated itineraries, managed travel, and expensed incoming needs through compliance
Appointed Princeton Associate Camp Director; sold out three camps each summer through media marketing and contacts through recruiting database
Head Women's Ice Hockey Coach
Plymouth State University
Plymouth, USA
05.2011 - 07.2016
Took over a struggling program and led it to its best record with the most wins, highest conference standing, and consecutive postseason appearances in six years
Directed game strategies, systems, recruiting curriculum, and off-ice conditioning while organizing team-building events to enhance team cohesion
Mentored 25+ student-athletes per year, resulting in the highest team GPA of 3.5 and 37 ECAC All-Academics in four years
Managed budget for equipment and gift accounts, raising over $10,000 through fundraising initiatives to support program needs
Led extensive recruitment and retention efforts for top players, including international ones, while managing administrative duties for overnight visits and team travel in collaboration with administration
Organized charity events such as 'Prostate Cancer Awareness Game' raising $500 for NH Colon Cancer Coalition and 'Do It for Daron' game in collaboration with 'Stamping out Stigma' Club to promote community engagement
Elected to the NCAA's Women's Ice Hockey Ethics Sub Committee to advise colleagues on compliance questions related to NCAA DIII standards and student-athlete protection
Developed and directed the heavily recruited International Hockey Experience Camp that brought over 20 kids from nine continents to Plymouth's Campus, of which four kids received full scholarships from Division I Ice Hockey Programs.
Assistant Women's Ice Hockey Coach
Williams College
Williamstown, USA
09.2010 - 05.2011
Recruited highly touted student-athletes applicable to the NESCAC level of play
Assisted the head coach in the planning and execution of practices and skill development
Designed forward lines and systems to stimulate effective offense
Coached athletes and managed program operations, delivering a first-class experience.
Evaluated athlete performance and progress while scouting opponents to inform game strategies.
Created and clipped game video by using Game-Breaker to teach and emphasize player improvement
Mentored twenty-two student-athletes and prided me on approachability and professionalism
Ensured the peak performance of athletes during games.
Education
M.S. - Legal Studies; Technology Transfer
Albany Law School
Albany, NY
01-2009
Bachelor of Arts - English
Union College
Schenectady, NY
01-2008
Skills
Microsoft Office suite
Video analysis tools
Legal research platforms
Graphic design software
Fundraising expertise
Recruitment coordination
Student-athlete support
Facility management
Recreational programming
Event logistics
Contract negotiation
User engagement analysis
Athletic program management
Budget administration
Community collaboration
Effective communication skills
Social media marketing strategies
Time management skills
Project coordination skills
Business administration skills
Talent acquisition strategies
Organizational development strategies
Financial analysis skills
Performance management skills
Affiliations
Union College Women's Ice Hockey, 09/2004 - 06/2008
Member of NCAA Division I Women's Ice Hockey team
Led the team in points during 2004-2005
Nominated for ECAC rookie of the year (2004)
Named 'Unsung Hero' in the 2007-2008 season
Created a fundraising plan that helped raise over $2,000 for Union's Pink at the Rink initiative to benefit Breast Cancer Awareness
Named the recipient of a newly created award for dedication to the community of Union College, being an outstanding citizen and volunteering in the community, named the Ashley Kilstein Award to be given annually
Professional Development
Founder/Coach, SciHigh Hockey Girls Development Camp, 2021-2023
Committee Member, NCAA Ice Hockey National Rules Committee, 2020-2021
Associate Director/Head Coach, Princeton University Women's Hockey Camps, 2016-2019
Skills Coach, USA Hockey 15s National Camp, 2016-Present
Head Coach, Rinksport College Prep Hockey Program, 2011-2019
Head Coach, National Collegiate Development Camp, 2010-2019
Head Coach, USA Hockey Rocky Mountain District Select Camp, 2015-2016
Head Coach, USA Hockey Massachusetts District Select Camp, 2015-2016
Executive Director/VP Operations/Sports PE/Director at Rickey Jackson Community Hope FoundationExecutive Director/VP Operations/Sports PE/Director at Rickey Jackson Community Hope Foundation