Ashley King
Pinetops,NC
Summary
Dynamic team leader with a proven track record at Jay Group Ltd, excelling in team motivation and conflict resolution. Skilled in problem-solving and client support, I fostered a collaborative environment that enhanced performance and inclusivity. Recognized for improving team efficiency and maintaining high standards in documentation and reporting.
Overview
11
11
years of professional experience
Work History
Team Leader
Jay Group Ltd
04.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Manager
Macclesfield Grocery
06.2014 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Diploma - Medical Sonography
Nash Community College
Rocky Mount, NC01-2026
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Documentation and reporting
- Client support
- Verbal and written communication
- Type 60wpm
Timeline
Team Leader
Jay Group Ltd
04.2021 - Current
Assistant Manager
Macclesfield Grocery
06.2014 - 01.2020
Diploma - Medical Sonography
Nash Community College
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