ASHLEY KONG
Wailuku,USA
Summary
Customer Service and Sales Professional experienced in Retail, Luxury Beauty, and Spa Industry. Achieved customer satisfaction and loyalty through effective relationship building and attention to detail in fast-paced environments. Committed to delivering genuine hospitality as a Bartender, skilled in crafting specialty cocktails and enhancing menu offerings.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Bartender / Server
Havens Harborside
Wailuku, Hawaii
10.2024 - 01.2026
- Prepared and served a diverse range of alcoholic and non-alcoholic beverages to enhance customer satisfaction.
- Assisted customers with personalized menu selections and drink recommendations to elevate dining experience.
- Maintained cleanliness and organization of the bar area consistently.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Managed inventory through regular restocking and usage tracking to ensure optimal supply levels.
- Developed good working relationships with fellow employees through effective communication.
Cashier
Havens Food Truck
Kihei, Hawaii
02.2024 - 10.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions quickly and accurately.
- Managed cash register and balanced daily sales.
- Provided excellent customer service and addressed inquiries.
- Maintained cleanliness and organization of the food truck area.
Key Account Manager
Eminence Organic Skin Care
Vancouver, Canada
09.2020 - 08.2023
- Assisted Spa Partners in assigned territory with business strategy to boost sales and enhance customer satisfaction.
- Create and manage account support programs to maximize revenue. (Sales Contests, Seasonal Promotions etc.)
- Forecast annual revenue for assigned accounts at the beginning of each Eminence fiscal year.
- Assisted Spa Partners in territory with business operations to increase sales.
- Created and managed account support programs, including sales contests and seasonal promotions, to maximize revenue generation.
- Conduct monthly calls to accounts, asking probing questions to understand their business model and satisfaction with Eminence.
- Provide extraordinary Customer service in a professional and friendly manner via phone, email, and Zoom.
- Always maintain high-level written and verbal communication.
Retail Manager
MAC Cosmetics
Vancouver, Canada
10.2015 - 09.2020
- Oversaw employee performance, resolved issues, and enhanced efficiency to achieve productivity targets.
- Facilitated goal-setting sessions to align team objectives with company vision.
- Ensured a happy and healthy team, providing strong leadership, team development.
- Oversaw daily store activities to ensure smooth operations.
- Developed visual store strategy aligned with market trends to drive customer engagement.
- The first 2 years of MAC Coquitlam we were over 20% to plan, achieved Year over Year Growth.
- Won National Sell-thru competition, competing against all Canadian MAC stores by selling through highest % of units.
- Decreased inventory shrinkage and daily cash discrepancies by closely monitoring daily operations.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Achieved significant earnings growth through effective sales goals, improved customer service, and strong team commitment.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Worked with various departments to align branding with corporate standards and strategies.
- Ensure all policies and procedures are implemented consistently.
Server / Bartender
Century Hospitality Group
Edmonton, Canada
01.2010 - 01.2013
- Served VIP guests including actors, singers, and NHL team players, ensuring exceptional service.
- Memorized extensive menu, cocktail, and wine list to enhance guest experience.
- Served VIP guests including actors, singers, and NHL team players.
- Managed opening and closing procedures to ensure smooth operations.
Education
Bachelor of Arts -
University of Alberta
Edmonton, Canada 09.2007 - 06.2011
Skills
- Cocktail Mixing
- Beverage service
- Menu Knowledge
- Inventory management
- Cash handling
- Store Operations
- Customer Service
- Customer Engagement
- Sales Growth
- Event Coordination
- Team Building
- Relationship Building
- Personalized Service
References
- Available upon request
Timeline
Bartender / Server
Havens Harborside
10.2024 - 01.2026
Cashier
Havens Food Truck
02.2024 - 10.2025
Key Account Manager
Eminence Organic Skin Care
09.2020 - 08.2023
Retail Manager
MAC Cosmetics
10.2015 - 09.2020
Server / Bartender
Century Hospitality Group
01.2010 - 01.2013
Bachelor of Arts -
University of Alberta
09.2007 - 06.2011