JONATHAN CORTEZ
Seattle,WA
Summary
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Warwick Hotel
Seattle, Washington
04.2026 - Current
- Crafted and served diverse beverages and cocktails, contributing to positive dining experiences.
- Delivered exceptional customer service to enhance guest satisfaction in a fast-paced dining environment.
- Maintained cleanliness and organization at the bar and dining areas.
- Accurately processed payments using point-of-sale systems, ensuring smooth transaction flow.
SERVER
ARCHER HOTEL AKB
Redmond, WA
02.2025 - 03.2025
- Delivered quality service for hotel and non-hotel guests, recommending local wines and spirits to enhance guest experience and drive sales.
- Supported VIP reservation parties and received positive guest feedback.
- Mastered new POS system while efficiently managing table bussing, food running, and room service deliveries to ensure timely service.
SERVER / BARTENDER
BELLEVUE CLUB
Bellevue, WA
01.2024 - 01.2025
- Prepared and served diverse cocktails and beverages, ensuring customer satisfaction and repeat business.
- Achieved above-average food add-on and beverage performance, enhancing club goals and guest satisfaction.
- Delivered excellent member service, maintaining high professional and quality standards for club members.
- Utilized Toast POS system to streamline service processes. improved transaction accuracy and service flow.
SERVER / FOOD RUNNER
OLIVE GARDEN
Tukwila, WA
01.2023 - 01.2024
- Communicated allergy concerns and meal timing with chefs to enhance service quality.
- Maintained high standards for soup, salad, and breadstick refills while efficiently coordinating service for parties of 20+ guests.
- Mastered Dash POS system to streamline order processing.
SERVICE TECHNICIAN
BMW OF SEATTLE
Seattle, WA, CA
01.2022 - 01.2023
- Achieved BMW Member ASE certifications and completed BMW MSTEP schooling to enhance technical expertise.
- Provided detailed documentation and video evidence to ensure customers received high-quality work on their vehicles.
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance services on luxury BMW vehicles.
- Collaborated with service advisors to clarify customer concerns and requirements.
PETTY OFFICER
UNITED STATES COAST GUARD
, U.S., CA, OR, VA, AK, NJ
01.2019 - 01.2023
- Diagnosed and repaired propulsion engines for 3 separate 110ft USCG Patrol boats totaling approximately $95,000 in labor costs, significantly minimizing lost operation hours for each cutter maximizing availability for law enforcement and Search & Rescue missions along Alaska.
- Performed complex mechanical procedures such as propulsion engine head replacements, full engine change outs, and fuel system overhauls.
- Managed vehicle logistics for Sector Anchorage ensuring transportation availability for over 120 personnel. Ensured safe and reliable operation of over 40 government vehicles including transportation of 6 vehicles to remote villages for summer Arctic operations.
Skills
- Cocktail preparation
- Cocktail mixing
- Customer Service
- POS system operation
- Management
- Strategic decision-making
- Military award
- Planeside honors
Timeline
Bartender/Server
Warwick Hotel
04.2026 - Current
SERVER
ARCHER HOTEL AKB
02.2025 - 03.2025
SERVER / BARTENDER
BELLEVUE CLUB
01.2024 - 01.2025
SERVER / FOOD RUNNER
OLIVE GARDEN
01.2023 - 01.2024
SERVICE TECHNICIAN
BMW OF SEATTLE
01.2022 - 01.2023
PETTY OFFICER
UNITED STATES COAST GUARD
01.2019 - 01.2023