Virginia Ginger Wehrkamp
Stroudsburg,United States
Summary
Dedicated professional with strong relationship-building and time management skills in high-pressure restaurant settings. Demonstrated ability to manage tables of various sizes while delivering exceptional service. Committed to enhancing customer satisfaction and fostering long-term loyalty.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bartender/Server
Kalhari Resort and Convention Center
Pocono Manor, Pennsylvania
03.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and drink orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely service delivery.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Prepared and served a variety of cocktails and beverages.
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Engaged customers in conversation to enrich dining experience.
- Performed opening and closing duties, including restocking supplies.
BARTENDER, SERVER, AND MANAGER
Banters Beverages LLC
Stroudsburg, United States
02.2020 - 01.2025
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Accomplished multiple tasks within established timeframes.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maximized performance by monitoring daily activities and mentoring team members.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Approved regular payroll submissions for employees.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
STUDIO MANGER
New Horizon Music Studios
Stroudsburg, United States
10.2005 - Current
- Created policies and procedures for company and delivered company-wide training to employees.
- Selected and maintained up to $125,000 worth of studio equipment.
- Handled accounting for payroll and billing.
- Coordinated with artists, producers and labels to schedule studio sessions.
- Implemented marketing strategies to promote studio to potential clients.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Created schedules for all teachers.
- Responsible for all accounting, payroll, taxes, advertising, and customer relations.
EXECUTIVE SECRETARY TO THE VICE PRESIDENT
Jersey Strand And Cable
Phillipsburg, United States
01.2014 - 03.2016
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Investigated topics and produced concise summaries use.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Created and managed office systems to efficiently deal with documentation.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
OPERATIONS MANGER
Metron Technologies
Hatfield, United States
09.1998 - 08.2004
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Built loyal account base and long-term business relationships with both customer and vendor accounts.
- Worked directly with management, President and VP's, and Sales departments to brainstorm, discuss strategy and mitigate over spending issues.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and rolled out new policies designed to bolster productivity and reduce overall freight costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Appraised inventory levels every month and ordered new inventory to keep quantities well-stocked.
Education
High School Diploma -
Scranton Central High School
Scranton, PA05.1981
Some College (No Degree) - Psychology
Moravian College
Bethlehem, PASkills
- Customer service excellence
- Table setting expertise
- Menu recommendations
- POS operations
- Responsible beverage service
- Order management
- Service prioritization
- Beverage preparation
- Multitasking and organization
- Guest relations management
- Shift management
- Cocktail preparation
- Customer engagement strategies
- Alcohol service compliance
- Team collaboration skills
- Problem solving abilities
- Effective communication skills
- Time management proficiency
- Attention to detail
- Employee training programs
- Hospitality expertise
- Ordering bar supplies management
- Garnish preparation techniques
- Staff management practices
- Policy development strategies
- Inventory control systems
- Project coordination skills
- Conflict resolution techniques
- Event planning expertise
- Business administration knowledge
- Recruiting and interviewing skills
- decision-making capabilities
Certification
RAMP
References
References available upon request.
Timeline
Bartender/Server
Kalhari Resort and Convention Center
03.2025 - Current
BARTENDER, SERVER, AND MANAGER
Banters Beverages LLC
02.2020 - 01.2025
EXECUTIVE SECRETARY TO THE VICE PRESIDENT
Jersey Strand And Cable
01.2014 - 03.2016
STUDIO MANGER
New Horizon Music Studios
10.2005 - Current
OPERATIONS MANGER
Metron Technologies
09.1998 - 08.2004
High School Diploma -
Scranton Central High School
Some College (No Degree) - Psychology
Moravian College