Ashley Krone
Saint Peters,MO
Summary
Organized and dedicated Business Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Business Assistant
Heartland Dental
O'Fallon & Lake St Louis, MO
07.2023 - Current
- Provided exceptional support during periods of high work volume to maintain a seamless flow of operations
- Managed front desk, ensuring a professional and welcoming environment for patients and visitors.
- Safeguarded sensitive information by establishing secure document storage systems and adhering to strict confidentiality protocols.
- Utilized Dentrix software to streamline dental office operations.
- Organized and maintained appointment scheduling to optimize time management and efficiency to reach office goals.
- Processed dental insurance claims efficiently, ensuring timely resolution and customer satisfaction.
- Handled accounts receivable, ensuring accuracy and promptness in financial transactions.
- Validated insurance policy details to support seamless claim processing and correct billing.
- Handled patient phone inquiries, providing timely and accurate information.
- Managed multiple tasks simultaneously to ensure seamless office operations and support business objectives.
- Oversaw payment collection activities, maintaining compliance with company policies and financial regulations.
- Boosted company reputation with excellent customer service while addressing inquiries and resolving issues promptly.
Administrative Assistant
McCauley Animal Clinic
Cottleville, MO
09.2020 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled and supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Adjusted CSR job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Counted, verified and handled bank deposits and armored car transactions.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Professional Cleaner
Amazing Cleaning
Saint Charles, MO
08.2014 - 03.2020
- Implemented new cleaning processes and team strategies to reduce necessary man-hours per week
- Supervised supplies in inventory and submitted lists to owner for items requiring immediate reorder
- Cleaned each house to clients specifications while maintaining a good rapport
- Conducted orientation sessions and organized on-the-job training for new hires
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Checked prices and calculated totals for accurate invoice processing
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
Education
High School Diploma -
Homeschooled
Wentzville, MOSkills
- Exceptional organizational skills
- Excellent customer service
- Detail-oriented
- Time management
- Punctual
- Reliable
- Works with speed and efficiency
- Determined
- Teachable
- Strong work ethic
- Quick learner
Additional Information
REFERENCES AVAILABLE UPON REQUEST
Timeline
Business Assistant
Heartland Dental
07.2023 - Current
Administrative Assistant
McCauley Animal Clinic
09.2020 - 03.2023
Professional Cleaner
Amazing Cleaning
08.2014 - 03.2020
High School Diploma -
Homeschooled