Years of Professional Experience
Jennifer Ronquillo
Senior Executive
Las Vegas,NV
Summary
Dedicated, senior executive with 27+ years of progressive experience. Rising from bank teller to senior executive leadership at Bank of America. Proven track record of driving operational efficiency, managing risk, driving employee engagement, and leading large scale strategic initiatives. Recognized for community leadership, employee engagement, diversity & inclusion, transforming business processes, improving customer experience, and fostering collaboration across teams. Adept at strategic thinking, compliance oversight, data-driven decision making, relationship building and developing talent to strengthen organizational growth and stability. Known for blending strategic vision with hands on execution to deliver sustainable results. Seeking an Executive role to leverage my experience and expertise. Passionate about people, talent development, leading high performing teams and achieving organizational objectives that foster a culture of collaboration and inclusivity.
Overview
27
27
Work History
SVP, Business Development & Strategy Executive
Bank of America
2025.01 - 2025.10
- Translated company vision into national strategies, that increased operational efficiency and standardized performance across over 48 national regions.
- Identify performance gaps and built remediation plans to improve business outcomes by 40%.
- Built and executed strategic initiatives through disciplined management routines, decreasing operational defects by 30%.
- Accelerated process improvements by collaborating and influencing partners to share best practices and duplicate them across 400 national markets.
- Achieved 100% of performance goals outlined in Executive business plans and National business objectives.
- Led a National initiative to decrease duplicative work, re-allocating and reducing 20% of specialized partners.
- Led a National project to decrease voluntary attrition by 28% to 20%.
- Reviewed and analyzed performance trends, engagement scores and capacity for over 11,800 teammates, to identify performance challenges increasing performance by 30%.
- Collaborated with key stakeholders to redesign a new onboarding and training plan across 3,500 National Financial Centers improving employee satisfaction scores and performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Formulated and executed strategic initiatives to improve product offerings.
- Initiated strategy to drive company growth and increase market share and profitability.
- Oversaw business-wide changes to modernize procedures and organization.
- Managed large-scale teams and projects and introduced new systems, tools, and processes to overcome challenging objectives.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
- Monitored key business risks and established risk management procedures.
SVP, National Operations Executive
Bank of America
2021.07 - 2024.12
- Designed and executed strategies to optimize workflows, boosting efficiency and accuracy, during and post the Covid Pandemic. Leading the re-opening of over 500 Financial Centers.
- Implemented automation and performance monitoring to drive continuous improvement.
- Oversaw risk frameworks and business controls, ensuring compliance with regulations and internal policies.
- Implemented process change improvements- decreasing operational processing errors by 25%.
- Partnered with Audit, Legal, Risk and Compliance teams to resolve high risk issues.
- Lead a team of 16 National Operations Managers, including continued education and training, evaluations, coaching and skill building.
- Directed business continuity programs to manage operations during significant business disruptions.
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Boosted team member productivity by instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Oversaw divisional marketing and new product development.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Represented organization at industry conferences and events.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
SVP, Region Executive – Nevada Region
Bank of America
2018.02 - 2021.07
- Drove implementation and adoption of strategies and processes to exceed Regional goals.
- Managed operations, risk, growth and client experience across the Nevada Region, while leading 10 Market Leaders and a Region of over 600+ teammates.
- Built a culture of collaboration, diversity and inclusion by supporting, coaching and developing our culture.
- Coached leaders through effective education programs, increasing effectiveness and enhancing Region performance.
- Networked with customers, prospects and partners at conferences and trade shows.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Prepared annual data to determine metrics for operational performance.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Formulated and executed strategic initiatives to improve product offerings.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Increased all National performance expectations, including employee engagement, client experience, risk management, client relationship acquisition and growth.
- Built a comprehensive mentorship program to develop talent and increase Region bench strength.
- Partnered with key stakeholders to build a collaborative relationships to achieve cross-line of business objectives.
SVP; Sales Performance Manager
Bank of America
2017.06 - 2018.02
- Coached sales teams to improve consumer banking performance and compliance by 40%.
- Partnered across lines of business to integrate strong processes and drive relationship growth.
- Supported training and onboarding of unregistered sales associates.
- Delivered regulatory oversight and ensured adherence to compliance standards.
- Regular conducted training sessions to increase business acumen and intellectual curiosity.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Managed financial, operational and human resources to optimize business performance.
- Devised and presented business plans and forecasts to board of directors.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Monitored key business risks and established risk management procedures.
- Oversaw business-wide changes to modernize procedures and organization.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
SVP; Region Operations Manager
Bank of America
2013.06 - 2017.06
- Hired, trained and managed 65 retail banking branch managers across Nevada.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Created succession plans to provide continuity of operations during leadership transitions.
- Cultivated company-wide culture of innovation and collaboration.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Education
Certificate of Business Excellence - Executive Education
Columbia Business School
New York, NY01.2017
Associates Degree - Secondary Education
University of Nevada, Las Vegas
Las Vegas, NV01.2001
Skills
- Strategic Planning & Execution
- Business Development & Growth
- Risk Management & Compliance
- Operational Excellence & Efficiency
- Talent Development, Leadership Coaching & Development
- Cross-Functional Leadership
- Data Driven Decision Making
- Brand Ambassador
- Diversity & Inclusion Champion
- Exceptional Organizational Skills
- Analyzing Reporting & Measuring Market Share
- Expert in Financial Acumen
- Ability to Learn & Adapt
- Strong Interpersonal Skills
- Confident & Intellectually Curious
- Strong Compliance & Governance Management Routines
- Organizational Effectiveness & Implementation
- Succession Planning
- Expert in Change Management
- Written & Oral Communication
- Enterprise Leader & Team Player
- Business Development
- Ability to Identify Risk & Drive Process Improvement
- Recruiting, Hiring & Talent Retention
- Public Speaking & Executive Presence
- Financial Management (P&L)
- Operations Management & Risk Mitigation
- Revenue Generation
- Adept Knowledge of KPI Tracking
- Innovative Product Management & Implementation
- Expert in Corporate & Senior Stakeholder Presentations
- Ability to Influence & Gain Buy-In
- Knowledge & Experience with AI
- Outlook, Power Point, Workday, Tableau Saleforce & Excel
Accomplishments
- Bank of America - National Diversity & Inclusion Award (2023, 2024 & 2025)
- Bank of America - National Volunteer Award (2018, 2019, 2021, 2022, 2023 & 2024)
- United States - Presidents Volunteer Award (2020, 2021, 2022, 2023 & 2024)
- Bank of America - Valiant Award (2021 & 2022)
- Bank of America - TOP Performer - Employee Engagement (2020, 2021, 2022, 2023 & 2024)
- Olive Crest Nevada- Non-Profit Organization, Champion of Children Award (2022, 2023 & 2024)
- Real Vegas Magazine - Las Vegas Women Who WOW Award (2020, 2021, 2022, 2023, 2024, 2025)
- The Just One Project - Non-Profit Organization, Most Valuable Board Member (2017 & 2018)
- Bank of America Delivering One Company (2016, 2017, 2018, 2019, 2020 & 2021)
- Bank of America, Financial Center Manager of the Year - (2016 & 2017)
Timeline
SVP, Business Development & Strategy Executive
Bank of America
2025.01 - 2025.10
SVP, National Operations Executive
Bank of America
2021.07 - 2024.12
SVP, Region Executive – Nevada Region
Bank of America
2018.02 - 2021.07
SVP; Sales Performance Manager
Bank of America
2017.06 - 2018.02
SVP; Region Operations Manager
Bank of America
2013.06 - 2017.06
Certificate of Business Excellence - Executive Education
Columbia Business School
Associates Degree - Secondary Education
University of Nevada, Las Vegas