Jennifer Ronquillo
Las Vegas,NV
Summary
Dedicated, executive rising from bank teller to senior executive at Bank of America. Proven track record of driving operational efficiency, managing risk, driving employee engagement, and leading large scale strategic initiatives. Recognized for community leadership, transforming business processes, improving customer experience, and fostering collaboration across teams. Adept at strategic thinking, compliance oversight, data-driven decision making, relationship building and developing talent to strengthen organizational growth and stability. Passionate about people, talent development, leading high performing teams and achieving organizational objectives that foster a culture of collaboration and inclusivity.
Overview
12
12
years of professional experience
Work History
SVP, Business Development & Strategy Executive
Bank of America
01.2025 - 10.2025
- Translated company vision into national strategies, that increased operational efficiency and standardized performance across 48 national regions.
- Identified performance gaps and built remediation plans to improve business outcomes by 40%.
- Built and executed strategic initiatives through disciplined management routines, decreasing operational defects by 30%.
- Accelerated process improvements by collaborating and influencing partners to share best practices and duplicate them across 400 national markets.
- Achieved 100% of performance goals outlined in Executive business plans and National business objectives.
- Led a National initiative to decrease duplicative work, re-allocating and reducing 20% of specialized partners.
- Led a National project to decrease voluntary attrition by 28% to 20%.
- Reviewed and analyzed performance trends, engagement scores and capacity for over 11,800 teammates, increasing performance by 30%.
- Collaborated with key stakeholders to redesign a new onboarding and training plan across 3,500 National Financial Centers improving employee satisfaction scores by 5%.
SVP, National Operations Executive
Bank of America
07.2021 - 12.2024
- Designed and executed business continuity strategies to optimize workflows, boosting efficiency and accuracy, during and post the Covid Pandemic.
- Oversaw risk frameworks and business controls, ensuring compliance with regulations and internal policies.
- Implemented process change improvements- decreasing operational processing errors by 25%.
- Partnered with Audit, Legal, Risk and Compliance teams to resolve high risk issues.
- Lead a team of 16 National Operations Managers, including continued education and training, evaluations, coaching and skill building.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Reviewed and analyzed reports, industry trends, records and directives to obtain data required for planning department activities.
SVP, Region Executive – Nevada Region
Bank of America
02.2018 - 07.2021
- Drove implementation and adoption of strategies and processes to exceed Regional goals.
- Managed operations, risk, growth and client experience across the Nevada Region, while leading 10 Market Leaders and a Region of over 600+ teammates.
- Coached leaders through effective education programs, increasing effectiveness and enhancing Region performance.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Formulated and executed strategic initiatives to improve product offerings.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Increased all National performance expectations, including employee engagement, client experience, risk management, client relationship acquisition and growth.
- Built a comprehensive mentorship program to develop talent and increase Region bench strength.
- Partnered with key stakeholders to build a collaborative relationships to achieve cross-line of business objectives.
SVP; Sales Performance Manager
Bank of America
06.2017 - 02.2018
- Coached sales teams to improve consumer banking performance and compliance by 40%.
- Partnered across lines of business to integrate strong processes and drive relationship growth.
- Delivered regulatory oversight and ensured adherence to compliance standards.
- Managed financial, operational and human resources to optimize business performance.
- Communicated business performance, forecasts and strategies to senior leaders and shareholders.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
SVP; Region Operations Manager
Bank of America
06.2013 - 06.2017
- Hired, trained and managed 65 retail banking branch managers across Nevada.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Implemented and developed operational standards, policies and procedures.
- Created succession plans to provide continuity of operations during leadership transitions.
- Established positive and effective communication among unit staff and organization leadership, to improve work environment, company culture and overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Presented and discussed strategy and initiative progress with senior business leaders.
Education
Certificate of Business Excellence - Executive Education
Columbia Business School
New York, NYAssociates Degree - Secondary Education
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Strategic Planning & Execution
- Business Development and Growth
- Risk Management & Compliance
- Operational Excellence & Efficiency
- Talent Development, Leadership Coaching & Development
- Cross-Functional Leadership
- Diversity & Inclusion Champion
- Strong Interpersonal Skills
- Confident & Intellectually Curious
- Expert in Change Management
Timeline
SVP, Business Development & Strategy Executive
Bank of America
01.2025 - 10.2025
SVP, National Operations Executive
Bank of America
07.2021 - 12.2024
SVP, Region Executive – Nevada Region
Bank of America
02.2018 - 07.2021
SVP; Sales Performance Manager
Bank of America
06.2017 - 02.2018
SVP; Region Operations Manager
Bank of America
06.2013 - 06.2017
Certificate of Business Excellence - Executive Education
Columbia Business School
Associates Degree - Secondary Education
University of Nevada, Las Vegas