Ashley Kronk
London
Summary
Medical billing professional with extensive experience in managing patient billing processes and ensuring timely claim submissions. Known for strong collaboration within teams and delivering reliable outcomes. Possesses deep knowledge of coding standards and insurance guidelines, coupled with client-focused approach.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Medical Billing Specialist
Riverside Pulmonary Associates
11.2021 - 11.2024
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Filed and updated patient information and medical records.
- Located errors and promptly refiled rejected claims.
Shift Manager
Tony's Coneys
06.2003 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Training Specialist
The Oxford Schools
04.2015 - 01.2020
- Developed lesson plans and instructional materials for classroom curriculum.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored all new personnel hired to fulfill various roles at each location.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Education
High School Diploma -
West Jefferson High School
West Jefferson, Ohio05-2006
High School Diploma -
Tolles Career And Technical Center
Plain City, Ohio05-2006
Skills
- HIPAA compliance
- Learning management systems
- CPT knowledge
- Staff motivation
- Opening and closing procedures
- Medicare and medicaid process
- Punctual and reliable
- Bill payment
- Training and mentoring
- Customer service focus
- Quality assurance
Timeline
Medical Billing Specialist
Riverside Pulmonary Associates
11.2021 - 11.2024
Training Specialist
The Oxford Schools
04.2015 - 01.2020
Shift Manager
Tony's Coneys
06.2003 - 06.2023
High School Diploma -
West Jefferson High School
High School Diploma -
Tolles Career And Technical Center
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