Ashley Kucera
Apex,NC
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Boston Medical Center
Remote
01.2025 - Current
- Updated and maintained comprehensive patient records in compliance with HIPAA regulations.
- Support operational workflow to reduce scheduling errors and improve front-end efficiency
- Serve as liaison between patients, providers, and clinical teams to improve communication and patient experience
- Collaborated with clinical staff to resolve patient inquiries and ensure timely access to care.
Operations Coordinator
KidTowne Learning Center
Apex, NC
09.2022 - 08.2024
- Developed communication protocols with staff to ensure consistent updates on program changes and events.
- Maintained detailed records of compliance with state regulations, ensuring readiness for inspections and audits.
- Streamlined the onboarding process for new families, ensuring timely completion of all required documentation.
Co-Director
KidTowne Learning Center
Cary, NC
01.2021 - 08.2022
- Manage the daily business operations including payroll and tuition accounts.
- Provides hands-on assistance in developing new tools and processes for classroom management.
- Assess resource needs for classrooms and allocate supplies efficiently to support educational activities.
- Enhanced team collaboration by implementing effective communication strategies and regular meetings.
Assistant Director
KidTowne Learning Center
Cary, NC
03.2017 - 12.2020
- Facilitated workshops for staff development, focusing on enhancing teaching techniques and classroom management.
- Implemented safety protocols to ensure compliance with state regulations during daily operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
Teacher
KidTowne Learning Center
Cary, NC
03.2016 - 03.2017
- Developed engaging lesson plans that fostered student participation and improved overall learning outcomes.
Customer Service Supervisor
Big Lots, Inc.
Cary, NC
05.2011 - 04.2016
Education
Masters - Project Management
Western Carolina University
Cullowhee, NC12-2015
B.S. - History, Minor in Management
Western Carolina University
Cullowhee, NC12-2013
Skills
- Scheduling management
- Staff management
- Customer service
- Relationship building
- Operations management
- Data entry
Certification
- Emergency Preparedness and Response
- Adult and Pediatric First Aid and CPR
Timeline
Patient Service Representative
Boston Medical Center
01.2025 - Current
Operations Coordinator
KidTowne Learning Center
09.2022 - 08.2024
Co-Director
KidTowne Learning Center
01.2021 - 08.2022
Assistant Director
KidTowne Learning Center
03.2017 - 12.2020
Teacher
KidTowne Learning Center
03.2016 - 03.2017
Customer Service Supervisor
Big Lots, Inc.
05.2011 - 04.2016
B.S. - History, Minor in Management
Western Carolina University
Masters - Project Management
Western Carolina University