Lauren Knox
Summary
Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Georgia Dermatology Partners
09.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Front Desk Assistant
Comprehensive Internal Medicine
03.2023 - 09.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Answered phone calls and messages for 8 physicians at an internal medicine primary care. facility, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Night Nanny
Rested
10.2022 - 09.2023
- Administered medications and fluids to newborn patients as dictated by physician instructions.
- Developed program for birth parents to raise awareness of infant care, critical vaccinations and proper sleep positions.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Monitored infant while sleeping and ensured proper sleeping safety
Behavioral Health Office Assistant
View Point Health
11.2021 - 10.2022
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Creating presentations and displays for monthly business events
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Style Associate
Target
08.2020 - 10.2021
- Managed customer relations and customer service through daily communication and interaction
- Maximized customer interactions by promptly identifying needs and wants
- Trained for Visual merchandiser - Creating product displays based upon customer interactions
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored junior staff on customer service strategies and techniques.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Pre-K Teacher
Lemon Tree Academy
06.2019 - 06.2020
- Educated students in foundational concepts such as shapes, numbers and letters
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Education
Bachelor of Science - Interdisciplinary Studies
Savannah State University
Savannah, GA05.2019
Skills
- Office Management
- Insurance Verification
- Front Desk Operations
- Proficient in EHR Systems (Epic, ECW,EMA)
- Client/ Customer Communication
- Scheduling Management
- Eligibility Determination
- System updates
Timeline
Patient Service Representative
Georgia Dermatology Partners
09.2023 - Current
Front Desk Assistant
Comprehensive Internal Medicine
03.2023 - 09.2023
Night Nanny
Rested
10.2022 - 09.2023
Behavioral Health Office Assistant
View Point Health
11.2021 - 10.2022
Style Associate
Target
08.2020 - 10.2021
Pre-K Teacher
Lemon Tree Academy
06.2019 - 06.2020
Bachelor of Science - Interdisciplinary Studies
Savannah State University
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