Ashley Landwehr
Paducah,United States
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Vishnu Hospitality
09.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Certified Medical Assistant
Paducah Psychiatry Group
05.2016 - 08.2023
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit on average 55 prescriptions/refills a day.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Spearheaded the implementation of virtual appointments to retain patient's during COVID.
Guest Services Associate
Drury Hotels Company LLC
06.2014 - 09.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Cage Cashier
Caesars Entertainment
10.2013 - 06.2014
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed check cashing for customers based on company policies.
Education
Associate of Science - Business Administration
Daymar College - Paducah
Paducah, KY05.2013
Associate of Science - Medical Assisting
Daymar College - Paducah
Paducah, KY09.2012
High School Diploma -
Paducah Tilghman High School
Paducah, KY05.2010
Skills
- High-Pressure Environments
- Staff Training
- Operations Oversight
- Assignment Delegation
- Recruiting and Hiring
- Microsoft Office Expertise
- Performance Monitoring and Evaluation
Timeline
Operations Manager
Vishnu Hospitality
09.2019 - Current
Certified Medical Assistant
Paducah Psychiatry Group
05.2016 - 08.2023
Guest Services Associate
Drury Hotels Company LLC
06.2014 - 09.2016
Cage Cashier
Caesars Entertainment
10.2013 - 06.2014
Associate of Science - Business Administration
Daymar College - Paducah
Associate of Science - Medical Assisting
Daymar College - Paducah
High School Diploma -
Paducah Tilghman High School