Ashley Lane
Noblesville ,IN
Summary
Proven leader in spa and beauty industry management, excelling in staff management and spa operations at Lifespa and Ulta. Enhanced client acquisition by implementing targeted strategies and fostering a culture of continuous improvement. Skilled in employee coaching and performance evaluations, significantly boosting team morale and performance.
Overview
10
10
years of professional experience
Work History
Spa Manager
Lifespa
11.2023 - Current
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
Lead Medical Esthetician
Supro Direct
04.2022 - 11.2023
- Implemented targeted marketing campaigns that increased new client acquisition rates significantly.
- Evaluated patient needs and determined appropriate treatment plans to address their specific concerns.
- Reduced the recurrence of skin issues by educating patients on proper skincare routines and product usage.
- Consulted with clients to determine their aesthetic goals, then devised appropriate treatment strategies accordingly.
Cosmetologist
Lifespa
03.2017 - 10.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Benefit Director
Ulta
02.2015 - 05.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Education
Master Medical Esthetics - Esthetics
Nima
South Jordan, UT03.2020
Skills
- Staff Management
- Spa operations
- Employee Coaching
- Performance Evaluations
Timeline
Spa Manager
Lifespa
11.2023 - Current
Lead Medical Esthetician
Supro Direct
04.2022 - 11.2023
Cosmetologist
Lifespa
03.2017 - 10.2020
Benefit Director
Ulta
02.2015 - 05.2019
Master Medical Esthetics - Esthetics
Nima
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